Customer Service Advisor
Company: Jiffy Lube
Location: Norwood
Posted on: February 25, 2021
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Job Description:
Customer Service Advisors are responsible for creating a
positive guest experience. They offer service recommendations,
ensuring completion of quality workmanship communicate to the guest
any special circumstances that impact overall satisfaction. Other
CSA duties include: * Understanding the full range of Jiffy Lube
products and services * Accurately capturing guests' product needs
and providing updates throughout the entire process * Offering our
guests options that are tailored specifically to their automotive
needs * Giving impartial advice to ensure that our guests are aware
of manufacturer recommendations Qualifications: You don't need to
have professional experience in the automotive services industry to
work at Heartland. Simply put, we're looking for people who can
provide exceptional customer service. The CSA must also: * Be able
to analyze, comprehend and recommend financial objectives that
increase sales and service results * Energized by face-to-face
interaction with guests, to include resolving any issues * Be a
subject matter expert in such areas as vehicle safety rules,
operations manuals and maintenance instructions * You must have the
ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals, as
well as be able to speak effectively with our guests and other
Teammates. * Ensure that the service center is clean and
presentable * If you have previous experience in retail,
restaurants or the hospitality industry, you might be perfect fit
for the CSA position! Physical Qualifications: To effectively
perform the duties of a CSA, you must be able to stand on your feet
on hard surfaces, like concrete or metal. Expect to work in an
environment in which you may frequently experience hot and cold
temperatures, loud noises and exhaust fumes. Other physical
qualifications for a CSA include: * Must be able to operate
equipment such as overhead and floor mounted oil and grease guns,
transmission machine, air conditioner service machine, radiator
service machine, hand tools and basic office equipment * Must be
able to lift and move work-related items up to 50 pounds * Must be
able to push, pull, pull up, bend at the knees and waist, twist
body at the waist, raise and hold arms overhead, turn
head-neck-shoulders as needed, grasp and hold tools and other items
with hands * Have a valid driver's license and be able to drive
vehicles Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: Jiffy Lube, Boston , Customer Service Advisor, Hospitality & Tourism , Norwood, Massachusetts
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