Customer Service Representative

Company: Aerotek
Location: Woburn
Posted on: April 10, 2021

Job Description:

Description:Job DescriptionScheduling service appointments via phone, email, and textDispatching to service techs on route updatesFiling and faxing Creating orders for customer suppliesProvides quote and order entry supportResponsible for seeing that entry of quotes and orders are carried outEnters all quotes into the system in a timely mannerFollows-up on billingDetermines and applies appropriate adjustmentsUpdates accounts as necessaryTaking payments for our service plans via credit cardAssist in scheduling service appoints when necessaryAssist in projects as necessarySkills:customer service, administrative support, data entry, ms office suite, dispatchingTop Skills Details:Customer Service - need to have customer service experience and be ready to schedule appointments via phone email and text Admin support - will be asked to provide administrative support throughout the office Data entry - will be scheduling appoints into database and respond to emails frequentlyAdditional Skills & Qualifications:High school diploma, general education degree or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Boston , Customer Service Representative, Hospitality & Tourism , Woburn, Massachusetts