Front Desk Concierge
Company: Stratton Amenities
Location: Needham
Posted on: May 16, 2022
Job Description:
Job DescriptionWe are looking for Hospitality Superstars to be
considered for the Front Desk Concierge career opportunity in our
luxury high rises in Needham, Massachusetts. Stratton Amenities is
a full-service concierge company providing luxury, hotel-style
front desk concierge services for upscale apartments and
condominium buildings. Our mission is to create the most hospitable
experience for our associates, residents and clients.Shifts
Available:
- Full-Time Evening
- Full-Time Overnight
- Part-Time and Weekends; Morning/Evening/OvernightKnowledge and
Skills Required:ehdi
- Extensive hospitality background
- Successful track record in Guest Service Excellence
- Accustomed to fast paced environments
- Clear understanding of luxury customer service excellence
- Clear understanding on anticipating residents' and guests'
needs
- Excellent written and oral communication
- Polite and professional conduct, excellent interpersonal
skills
- A proactive attitude (must take initiative) with an ability to
effectively and creatively solve problems
- Passionate about providing excellent customer service at all
times
- Mature approach, dedicated, and committed with a strong drive;
independent
- Excellent organizational skills
- Background in customer service, guest services, hospitality or
retail
- Fast learner who always strives to deliver above and beyond the
residents' expectations
- Confident, with the ability to prioritize and meet deadlines
working under pressure
- Must be able to work weekendsMain Responsibilities:
- Greet and direct residents and visitors with a pleasant
attitude
- Exceed residents' and guests' expectations by providing
anticipatory service
- Cultivate and retain cohesive relationships with residents,
vendors and contractors
- Maintain confidentiality of residents
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and
perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to
ensure resident safety and security
- Monitor access throughout the shift and ensures authorized
resident and guest use only
- Cautions residents or guests behaving in an unsafe manner
- Perform all other duties as assignedStratton Amenities is an
equal opportunity employer. We strongly believe diversity and
inclusion is essential to making connections in a culture of
service.
Keywords: Stratton Amenities, Boston , Front Desk Concierge, Hospitality & Tourism , Needham, Massachusetts
Didn't find what you're looking for? Search again!
Loading more jobs...