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Front Desk Concierge

Company: Stratton Amenities
Location: Needham
Posted on: May 16, 2022

Job Description:

Job DescriptionWe are looking for Hospitality Superstars to be considered for the Front Desk Concierge career opportunity in our luxury high rises in Needham, Massachusetts. Stratton Amenities is a full-service concierge company providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.Shifts Available:

  • Full-Time Evening
  • Full-Time Overnight
  • Part-Time and Weekends; Morning/Evening/OvernightKnowledge and Skills Required:ehdi
    • Extensive hospitality background
    • Successful track record in Guest Service Excellence
    • Accustomed to fast paced environments
    • Clear understanding of luxury customer service excellence
    • Clear understanding on anticipating residents' and guests' needs
    • Excellent written and oral communication
    • Polite and professional conduct, excellent interpersonal skills
    • A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems
    • Passionate about providing excellent customer service at all times
    • Mature approach, dedicated, and committed with a strong drive; independent
    • Excellent organizational skills
    • Background in customer service, guest services, hospitality or retail
    • Fast learner who always strives to deliver above and beyond the residents' expectations
    • Confident, with the ability to prioritize and meet deadlines working under pressure
    • Must be able to work weekendsMain Responsibilities:
      • Greet and direct residents and visitors with a pleasant attitude
      • Exceed residents' and guests' expectations by providing anticipatory service
      • Cultivate and retain cohesive relationships with residents, vendors and contractors
      • Maintain confidentiality of residents
      • Professional telephone etiquette and message delivery
      • Accurately log guest packages, ensure timely delivery and perform package inventory audits
      • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
      • Monitor access throughout the shift and ensures authorized resident and guest use only
      • Cautions residents or guests behaving in an unsafe manner
      • Perform all other duties as assignedStratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.

Keywords: Stratton Amenities, Boston , Front Desk Concierge, Hospitality & Tourism , Needham, Massachusetts

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