Front Desk Concierge

Company: Stratton Amenities
Location: Needham
Posted on: May 16, 2022

Job Description:

Job DescriptionWe are looking for Hospitality Superstars to be considered for the Front Desk Concierge career opportunity in our luxury high rises in Needham, Massachusetts. Stratton Amenities is a full-service concierge company providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.Shifts Available:

• Full-Time Evening
• Full-Time Overnight
• Part-Time and Weekends; Morning/Evening/OvernightKnowledge and Skills Required:ehdi
  • Extensive hospitality background
  • Successful track record in Guest Service Excellence
  • Accustomed to fast paced environments
  • Clear understanding of luxury customer service excellence
  • Clear understanding on anticipating residents' and guests' needs
  • Excellent written and oral communication
  • Polite and professional conduct, excellent interpersonal skills
  • A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems
  • Passionate about providing excellent customer service at all times
  • Mature approach, dedicated, and committed with a strong drive; independent
  • Excellent organizational skills
  • Background in customer service, guest services, hospitality or retail
  • Fast learner who always strives to deliver above and beyond the residents' expectations
  • Confident, with the ability to prioritize and meet deadlines working under pressure
  • Must be able to work weekendsMain Responsibilities:
    • Greet and direct residents and visitors with a pleasant attitude
    • Exceed residents' and guests' expectations by providing anticipatory service
    • Cultivate and retain cohesive relationships with residents, vendors and contractors
    • Maintain confidentiality of residents
    • Professional telephone etiquette and message delivery
    • Accurately log guest packages, ensure timely delivery and perform package inventory audits
    • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
    • Monitor access throughout the shift and ensures authorized resident and guest use only
    • Cautions residents or guests behaving in an unsafe manner
    • Perform all other duties as assignedStratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.

Keywords: Stratton Amenities, Boston , Front Desk Concierge, Hospitality & Tourism , Needham, Massachusetts