Inbound Customer Service Opening (Immediately Hiring)
Company: OneMCI
Location: Beverly
Posted on: August 7, 2022
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Job Description:
)(); This job operates in a professional office environment.
While performing the duties of this job, the employee will be
largely sedentary and will be required to sit/stand for long
periods while using a computer and telephone headset. The employee
will be regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.Must be authorized to work in their country of
residence (The United States or Canada)Must be willing to submit up
to a LEVEL II background and/or security investigation with a
fingerprint. Job offers are contingent on background/security
investigation resultsMust be willing to submit to drug screening.
Job offers are contingent on drug screening results.As an employer
supporting critical Federal, State, Provincial, and Commercial
clients, we have taken steps to ensure that we remain operational
while taking every precaution possible to prevent the spread of
COVID-19 and keep our employees safe. Measures include social
distancing for those working on-site, frequent deep cleaning and
disinfecting of workstations and common areas, daily contactless
temperature checks for those essential employees working on-site,
travel policies limiting travel and mandatory quarantine, reporting
and quarantine processes and policies for those exposed, and
requesting masks to be worn when on-site employees are not at their
workstation. REGARDING MASKSTo help protect our candidates and
employees, we are REQUESTING that all on-site candidates wear a
mask to interviews and training. In locations where state or local
government has mandated the use of masks, we will abide by the
mandate, and REQUIRE masks be worn when on-location. For more
information on MCI's response to COVID-19 please visit
www.mci.world/covid-19. Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources, kate.murph@mci.world.At MCI and its
subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment.MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances.MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.MCI will not tolerate discrimination
or harassment based on any of these characteristics.We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion,benefits,
social and recreational programs, anddiscipline. In addition, it is
the policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works.In 2019 Marlowe Companies Inc. (MCI) was named by Inc.
Magazine as Iowa's Fastest Growing Company in the State of Iowa and
was named the 452nd Fastest Growing Privately Company in the USA,
making the coveted top 500 for the first time. MCI's subsidiaries
had previously made Inc. Magazine's List of Fastest-Growing
Companies 15 times respectively. MCI is headquartered in Iowa City,
IA, and has nine customer contact management centers, IT services,
and business process outsourcing service delivery facilities in
Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia,
and South Dakota.Driving modernization through digitalization, MCI
ensures clients do more for less. MCI is the holding company for a
diverse lineup of tech-enabled business services operating
companies. MCI organically grows, acquires and operates companies
that have a synergistic products and services portfolios, including
but not limited to Automated Contact Center Solutions (ACCS),
customer contact management, IT Services (IT Schedule 70), and
Temporary and Administrative Professional Staffing (TAPS Schedule
736), Business Process Management (BPM), Business Process
Outsourcing (BPO), Claims Processing, Collections, Customer
Experience Provider (CXP), Customer Service, Digital Experience
Provider (DXP), Account Receivables Management (ARM), Application
Software Development, Managed Services, and Technology Services, to
mid-market, Federal & enterprise partners. MCI now employs 2,500+
talented individuals with 150+ diverse North American client
partners across the following MCI brands: GravisApps, Mass Markets,
MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and
Valor Intelligent Processing (VIP).MCI provides products and
services under the following NAICS Codes: 511210 Software
Publishers, 518210 Data Processing, Hosting, and Related Services,
519190 All Other Information Services, 524291 Claims Adjusting,
524292 Third Party Administration of Insurance and Pension Funds,
541511 Custom Computer Programming Services, 541512 Computer
Systems Design Services, 541519 Other Computer Related Services,
541519 Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development Training.The purpose
of the above job description is to provide potential candidates
with a general overview of the role. It's not an all-inclusive list
of the duties, responsibilities, skills, and qualifications
required for the job. You may be asked by your supervisors or
managers to perform other duties. You will be evaluated in part
based upon your performance of the tasks listed in this job
description.The employer has the right to revise this job
description at any time. This job description is not a contract for
employment, and either you or the employer may terminate employment
at any time, for any reason._
Keywords: OneMCI, Boston , Inbound Customer Service Opening (Immediately Hiring), Hospitality & Tourism , Beverly, Massachusetts
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