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Deckhand (Onboard Guest Services)

Company: Boston Harbor City Cruises anchored by Hornblower
Location: Hingham
Posted on: September 25, 2022

Job Description:

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

Individuals in this position will serve as crew members onboard large-capacity passenger vessels. Ideal candidates will be outgoing, friendly, and able to work a flexible schedule while being part of the team environment.

About You:

The right person will be adaptable, dynamic, and embody the City Experiences RESPECT Service System.

Essential Duties & Responsibilities:

Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM
Follow safety procedures to ensure the protection of passengers and vessel
Participate in routine training & safety drills
Handle lines to moor vessels to pier
Stand watch in ships' bows, sterns, or bridge wings to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses
Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment
Maintain the cleanliness and safety of all common areas
Sweep, mop, and wash down decks and exterior to remove dirt and debris using brooms, mops, brushes, and hoses
Load or unload materials from vessels; gather and remove trash from vessel
Service, clean, and supply restrooms
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Performs security/safety patrols of all decks while vessel is underway. Communicates with passengers, answering questions and responding to complaints.
Assists with boarding and disembarking of passengers
Ability to work in confined spaces
Additional job duties as assigned
Requirements and Qualifications:

Ideal candidates will be outgoing, friendly, and comfortable working with the public. In addition:

High School Diploma (or GED or High School Equivalence Certificate) preferred
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation - actively looking for ways to help others
Energetic and enthusiastic personality essential
Will work for extended periods of time without sitting
Must be able to lift fifty (50) pounds
Must be able to throw mooring lines from ship to pier
Must have normal color vision to accurately interpret navigational lights and color-sensitive system and safety displays
May be required to apply for a Transportation Workers ID card
Will be required to be available for work on weekends and all major holidays
Per maritime law, must be a US Citizen or a Permanent Resident
First Aid and CPR/AED Certification a plus but not required
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: Boston Harbor City Cruises anchored by Hornblower, Boston , Deckhand (Onboard Guest Services), Hospitality & Tourism , Hingham, Massachusetts

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