Food & Beverage Supervisor/ Lead Bartender

Company: True North Hotel Group Inc
Location: Marlborough
Posted on: November 26, 2022

Job Description:

Competitive Wages + TipsEligible for the Quarterly Bonus Program!True North Hotel Group, an award-winning management and development company, is seeking a Food & Beverage Associate/ Bartender to join our team at our Hyatt Hotel in Marlborough, MA. This family-owned organization has a uniquely remarkable culture and is conveniently headquartered in Overland Park, Kansas.What do we have to offer? Excellent healthcare benefits, work-life balance (paid time off, flexibility, family atmosphere), 401k with matching, great team members and more!So, what is the role and requirements? Looking for an individual who has high interest in hospitality and guest satisfaction.JOB SUMMARYThe F&B Supervisor is responsible for ensuring the success of the food and beverage program including breakfast service, restaurant lunch and dinner service, the hotel's full bar and daytime meeting room catering. He/she is expected to maintain the high quality of both the food and service, run an effective food service team, assist with making the weekly schedule, and maintain inventory control including placing orders.This is a 40 - 45 hour per week position. Most shifts will be evening shifts 3pm - 11pm or sometimes later shifts on busier weekends. Position does include tips when covering or assisting at the hotel's bar.Applicants MUST have at least 2 years of food and beverage supervisory experience to be considered for this position.JOB REQUIREMENTS (included but not limited to)Cross training on the hotel's front desk is required as the F&B manager will cover breaks and assist at the desk on slower F&B nightsCross training on the hotel's bar is required as the F&B manager will cover and/or assist at the bar on some nightsResponsible for making all food orders during shift. Weekends typically busier than weekdays.Responsible for prepping food for retail menu items and prepping banquet food for meetings in our meeting room or board room (small venues) according to BEO's.Responsible for ordering all Food and Beverage inventoryResponsible for ordering all OSE items for kitchen and food serviceResponsible for completing weekly tips spreadsheet for payroll entryResponsible for completing monthly food and beverage inventoriesAct as MOD on a rotational basisMust be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner. Provide the highest quality of service to the customer at all times.Maintain regular attendance, understanding that the needs of the hotel may require a varied schedule.Maximize efforts towards productivity, identify challenge areas and assist in implementing solutions.Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.Assist with recruitment, hiring, training and counseling of food and beverage staff members.Promptly and effectively deal with guests' requests and complaints.Set up and maintain dining room and kitchen for operation in a timely and efficient manner.Ensure that all weekly, monthly and daily cleaning duties are being completed.Ensure food order delivery accuracy while maintaining "first in first out" inventory methods as well as labeling methods.Notify General Manager or Assistant Manager of any issues or shortages.Practice OSHA safety standards and ServeSafe food handling standards at all times. Ensure all existing and new staff are properly trained in same standards.Comply and practice hygiene standards in accordance with city and state health codes. Ensure all existing and new staff are properly trained in same standards.Maintain a warm and friendly demeanor at all times.Be able to move and lift packages weighing up to 50 pounds.Carry out any reasonable request by management.BENEFITSPaid time off, weekly paychecks, medical, dental, vision and life insurance available, discount rooms at brand properties.Job Type: Full-timePay: $36K to $40KWe look forward to hearing from you!True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. 3pm - 11pmWeekend Flexibility required 40-45 hours per weekPI197676579

Keywords: True North Hotel Group Inc, Boston , Food & Beverage Supervisor/ Lead Bartender, Hospitality & Tourism , Marlborough, Massachusetts