Branch Support Specialist (Customer Service)
Company: Apria Healthcare
Location: Woburn
Posted on: May 29, 2023
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Job Description:
Job Summary (External): Apria Healthcare's mission is to improve
the quality of life for our patients at home. We are looking for
empathetic, thoughtful and compassionate people, to meet the needs
of our patients. Already an industry leader in healthcare services,
we provide home respiratory services and select medical equipment
to help our patients sleep better, breathe better, heal faster, and
thrive longer. JOB SUMMARYThis role is responsible for supporting
daily operations of the local branch office and delivering customer
happiness through effective communication, problem solving, and
efficient processes. ESSENTIAL DUTIES AND RESPONSIBILITIESAnswer
incoming patient and referral source calls received at the local
branch related to new orders, and ongoing patient service needs
such as troubleshooting, order status and other general
inquiries.Complete outbound calls to patient and referral sources
regarding order receipt confirmation, documentation requirements,
insurance benefits, patient scheduling, order status and patient
Wellness Calls.Review incoming faxed orders and determine action to
be taken.Collaborate with back-office qualification teams to
facilitate timely processing of orders.Partners with Sales team to
obtain complete and accurate documentation based on payor and other
regulatory requirements.Greets and supports walk in customers.May
assist with coordination of patient Positive Airway Pressure (PAP)
classes, including assembly of paperwork instructions and other
non-licensed activities as defined by policy.May conduct downloads
of recording devices such as apnea monitors, oximeters, CPAP
devices, and other respiratory equipment as directed.Handle
requests for audit and documentation purposes.Collect payment and
billing information as needed.Order inventory or office
supplies.Performs other duties as required. SUPERVISORY
RESPONSIBILITIESN/A Minimum Required Qualifications (External):
Education and/or ExperienceEducation or experience equivalent to a
high school diploma is required. At least two years related
experience in an office environment is preferred. Certificates,
Licenses, Registrations or Professional DesignationsN/A SKILLS,
KNOWLEDGE AND ABILITIESGood organizational skills.Strong customer
relations and problem-solving abilities.Strong phone skills.Strong
interpersonal and teamwork skills.Ability to multi-task
effectively.Ability to communicate effectively in person, on the
phone and electronically.If participating in coordination,
delivery, function testing or downloads of respiratory equipment,
all applicable competency testing must be completed prior to
conducting those activities. Computer SkillsMicrosoft Office
programs.Basic printing/faxing/scanning. Language SkillsEnglish
(reading, writing, verbal). Mathematical SkillsBasic Math Skills
PHYSICAL DEMANDSThis is a stationary position that requires
frequent sitting or standing, repetitive wrist motions, grasping,
speaking, listening, close vision, color vision, and the ability to
adjust focus. It also may require occasional lifting, carrying,
walking, climbing, kneeling, bending/stooping, twisting,
pulling/pushing, walking, bending, stooping, and reaching above the
shoulder. This position also may require the occasional lifting of
equipment up to 50 lbs. OTHER INFORMATIONThe essential duties and
responsibilities, physical requirements, and work environment
described above are representative of those typically required for
this position but may vary depending on staffing and business needs
at specific locations. The inclusion or omission of a specific duty
or physical requirement is, therefore, not determinative of whether
that function is essential to a specific individual's position.
Reasonable accommodations will be provided to assist or enable
qualified individuals with disabilities to perform essential
functions. Benefits: Comprehensive benefits package offered for
eligible employees:Competitive salaryAbility to have early access
to earned wagesMedical, Dental and VisionHealthcare Flexible
Spending Accounts and Healthcare Savings AccountsLife, AD&D and
Disability InsurancePaid Time Off, including Vacation, Personal
Time, Paid Sick Leave & Paid Holidays401K Savings Plan (available
immediately)Educational Assistance Employee Referral Reward
ProgramEmployee Discount ProgramsCompany Paid Employee Assistance
Plan (available immediately)We recognize our veterans by offering a
company paid day off for Veterans DayCareer Advancement/
Development Opportunities Salary Range: $18.68 - $26.20 / hour EEO
Statement: As an EOE/AA employer, Apria Healthcare is committed to
providing all applicants and employees with equal access to
employment opportunities, regardless of sex, race, age, color,
national origin, disability, pregnancy, religion, genetic
information, sexual orientation, transgender status, gender
identity, marital status, veteran status, or any other
characteristic protected by federal, state, or local law. Apria
Healthcare shall abide by the requirements of 41 CFR 60-300.5(a)
and 60-741.5(a). These regulations prohibit discrimination against
qualified individuals on the basis of protected veteran status or
disability, and require affirmative action by covered prime
contractors and subcontractors to employ and advance in employment
qualified protected veterans and individuals with disabilities.
AA/EOE, M/F/Disability and
VetPDN-9927400f-1465-45d8-b375-1d4bef919cb8
Keywords: Apria Healthcare, Boston , Branch Support Specialist (Customer Service), Hospitality & Tourism , Woburn, Massachusetts
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