Customer Service Representative
Company: Kelly
Location: Canton
Posted on: May 29, 2023
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Job Description:
Kelly Professional & Industrial is looking for an experienced
Customer Call Center Representative. Are you responsible for
providing a high level of excellent customer service, while
providing support to the Operations Management team to ensure the
success of the Company? This is Temp-to-Hire position with a
payrate based on experience.
Job Description:
The Telephone Representative is expected to: -
--- - - -Handle telephone and written communications with
customers, agents, and government agencies
--- - - -Manage multiple communication channels (i.e., social media
posts, live chat feature)
--- - - -Assess situations, apply sound judgment and work within
established policies and procedures to efficiently resolve
customers' needs and issues with various inquiries, complaints, and
payment histories.
--- - - -Accurately complete account transactions, maintenance, and
service requests through ALIS
--- - - -Take part in training and other learning opportunities to
expand knowledge of company and position. -
--- - - -Participation in team meetings, team goal setting and team
decisions. Act as an active member of the team to achieve and
maintain department standards. -
--- - - -Comply with privacy guidelines.
--- - - -Perform other duties and/or projects as needed or
required
Job Requirements:
Education: -High School Diploma required; 2 years of college
preferred. -
Experience: -Minimum of 2 years of customer service experience
required. -
Knowledge Requirements: -
--- - - -Excellent written/verbal communication skills and phone
etiquette
--- - - -Strong organizational skills that reflect ability to
perform and prioritize a high volume of multiple tasks seamlessly
with excellent attention to context, substance and detail while
meeting goals and strict deadlines. -
--- - - -Excellent interpersonal skills and the ability to
effectively build and extend relationships. -
--- - - -Strong computer skills using MS Office.
--- - - -Ability to speak Spanish is preferred but not required.
-
--- - - -Insurance knowledge is a plus
If interested send Resume to Tiffany at -
-tiffany.aguilar@kellyservices.com or
Call for more Information at (502) 515-7064.
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As part of our promise to talent, Kelly supports those who work
with us through a variety of benefits, perks, and work-related
resources. Kelly offers eligible employees voluntary benefit plans
including medical, dental, vision, telemedicine, term life, whole
life, accident insurance, critical illness, a legal plan, and
short-term disability. As a Kelly employee, you will have access to
a retirement savings plan, service bonus and holiday pay plans
(earn up to eight paid holidays per benefit year), and a transit
spending account. In addition, employees are entitled to earn paid
sick leave under the applicable state or local plan. Click for more
information on benefits and perks that may be available to you as a
member of the Kelly Talent Community.
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Get a complete career fit with Kelly -. You're looking to keep your
career moving onward and upward, and we're here to help you do just
that. Our staffing experts connect you with top companies for
opportunities where you can learn, grow, and thrive. Jobs that fit
your skills and experience, and most importantly, fit right on your
path of where you want to go in your career.
About Kelly Work changes everything. And at Kelly, we're obsessed
with where it can take you. To us, it's about more than simply
accepting your next job opportunity. It's the fuel that powers
every next step of your life. It's the ripple effect that changes
and improves everything for your family, your community, and the
world. Which is why, here at Kelly, we are dedicated to providing
you with limitless opportunities to enrich your life-just ask the
300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and
Affirmative Action employer. We welcome, value, and embrace
diversity at all levels and are committed to building a team that
is inclusive of a variety of backgrounds, communities,
perspectives, and abilities. At Kelly, we believe that the more
inclusive we are, the better services we can provide. Requests for
accommodation related to our application process can be directed to
Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and
local Fair Chance laws. A conviction does not automatically bar
individuals from employment.
Keywords: Kelly, Boston , Customer Service Representative, Hospitality & Tourism , Canton, Massachusetts
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