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Shattuck Shelter Shift Supervisor

Company: Pine Street Inn
Location: Jamaica Plain
Posted on: May 28, 2023

Job Description:

Shattuck Shelter Shift Supervisor
Department: Shattuck Shelter
Office: Morton Street
Location: Jamaica Plain, MA
Position Type: Direct Care
Hours/Shift: Evening - Second Shift
Employee Type:: Regular Full-time
SCHEDULE: 40 hours, Sunday - Wednesday, 1pm - 1130pm
Pays $29.55 per hour
LOCATION: 170 Morton Street, Jamaica Plain, MA 02130
The 3-11 Shift Supervisor provides leadership and guidance to program staff and guests. Responsibilities include overseeing program design, development and decisions; scheduling; staff hiring, training and support; guest diversion, rapid rehousing referrals and intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The supervisor will maintain a close working relationship with the Shelter Director and Operations Manager. The 3-11 shift Supervisor will oversee all aspects of the 3-11 shift, including a service model that emphasizes use of Trauma Informed Care and Crisis Prevention and Intervention training principles. The 3-11 Shift Supervisor will oversee the work of approximately 5-6 full and part-time staff as well as relief staff, temporary workers and security search officers as assigned. The 3-1 1 Shift Supervisor will ensure that services are provided in the spirit of the Inn's traditional hallmarks of dignity and respect for all our guests.
The 3-11 Shift Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:

  • Shelter is a temporary safety net, not a home.

  • All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.

  • Never warehouse or institutionalize our guests in our shelters

  • Everyone is "housing ready." Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be "consumer ready."

  • Leverage guests' their strengths, assets, and connections to move quickly out of shelters and to any other housing

  • Recognize the impact of violence and victimization on development and coping strategies Employ an empowerment model

  • Maximize guest choices and control over her/his recovery based in a relational collaboration

  • Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance

  • Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization

  • Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background

  • Solicit guest input and involve guests in designing and evaluating services


    • High school diploma or GED


      • Bachelor's Degree

        , Valid driver's license

        • Minimum of two (2) years of leadership/supervisory experience

        • Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness

        • Direct care experience with people who are homeless or poor

        • Bilingual, with a preference for English/Spanish

        • Four years or more of prior supervisory experience


          • Ability to use computer, calculator, fax, copier machine and other office equipment Ability to access different building locations, and different program sites

          • Requires stooping, bending, stretching

          • May include lifting of guests at times

          • Requires quick response in emergency situations


            • High degree of organizational skill

            • Excellent oral/written communication skills and interpersonal skills

            • Ability to talk (and listen) in a non-judgmental way

            • Ability to understand harm reduction principles

            • Ability to perform an array of difficult tasks at the same time

            • Ability to train, support, evaluate and supervise staff

            • Ability to communicate with staff including setting clear expectations

            • Ability to work as a member of a team and think creatively

            • Ability to work with diverse population and in a stressful environment

            • Ability to respond safely, quickly, and calmly in emergency situations

            • Willingness to continue to learn and improve in all areas of professional performance development Ability to model performance and learned skills from PSI training in everyday work: CPI, Trauma Informed Care, First Aid, Code of Conduct, Harassment Policy, etc.


              • Plan, organize and oversee all personnel and programs relating to Shattuck Shelter in accordance with Pine Street Inn's philosophy and mission

              • Provide team leadership, direction and supervision including hiring, training, evaluating and discipline for full time, part-time, relief and temporary staff. Foster a positive work environment through team building, team meetings and staff development

              • Provide training and access to internal and external resources. Conduct regular staff meetings

              • Along with Emergency Services Triage staff; take responsibility for the diversion and prevention of potential intakes to the Men's Inn, explaining all program specific procedures and policies in referring guests to other appropriate programs within and outside of PSI - if necessary, ensure full completion of intake forms and timely data entry

              • Ensure that services are consistent in meeting the needs of its guests. As necessary, assist guests in understanding services and procedures, guest rights and grievance procedures

              • Oversee day-to-day 3-11 operations of program and participants, monitor participants, program and perimeter for safety concerns. Ensure guest participation in program development and changes through town meetings and other forums

              • Assess guest needs and make appropriate referrals for services. Provide appropriate documentation for each guest and each stay

              • Assist guests in understanding how services are provided; explaining procedures; answering their questions; explaining their rights and grievance procedure

              • Attend regular trainings on harm reduction

              • Coordinate with the Volunteer Department providing support activities to guests

              • Keep timely and accurate records and documentation regarding clients and all necessary statistics including entry of all necessary data into PSI HMIS, Windows into the Warehouse and Clarity databases.

              • Develop and maintain close working relationship with other staff, departments, programs and services to ensure cohesive delivery of services; including regularly attending supervisory staff meetings of the Men's Shelters.

              • Take primary responsibility for developing procedures that ensure a safe environment for our guests during the overnight hours. Monitor the building and neighborhood for safety/security. Document incidents and make appropriate changes in unsafe situations

              • Build a good working relationship with the neighbors and address neighborhood issues in a timely manner

              • Keep accurate records regarding payroll, staff evaluations, guest issues, and necessary statistics.

              • Assure the ordering all necessary program supplies, inform Housekeeping., Purchasing Dept. and Director of needs via e-mail

              • Develop and maintain close working relationship with the Hospital, Food Service and Facilities Supervisors to foster cohesive delivery of services

              • Advise the Shelter Director on matters concerning participants and violations of policy

              • Advise Shelter Director of schedule changes, off site appointments and meetings

              • As assigned, represent the Shattuck Shelter in any interactions with the community, volunteers and the media, including acting as liaison to on-site volunteer groups and visitors

              • Participate actively in Inn wide task groups, forums and planning committees as needed

              • Perform other related duties as assigned by the Shelter Directors, Vice President of Emergency

              • Services, Chief Program Officer or President and Executive Director

                SUPERVISION TO BE EXERCISED: The 3-11 Supervisor is responsible for the supervision of approximately 5 evening counselors
                SUPERVISION TO BE RECEIVED: The 3-11 Supervisor will receive weekly supervision from the Shelter Director. Group supervision during regularly scheduled meetings of the Men's Shelters management team (Shattuck Shelter, Holy Family Inn and Men's Inn).
                Pine Street Inn is an Equal Opportunity/Affirmative Action Employer
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Keywords: Pine Street Inn, Boston , Shattuck Shelter Shift Supervisor, Hospitality & Tourism , Jamaica Plain, Massachusetts

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