Shattuck Shelter Shift Supervisor
Company: Pine Street Inn
Location: Jamaica Plain
Posted on: May 28, 2023
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Job Description:
Shattuck Shelter Shift Supervisor
Department: Shattuck Shelter
Office: Morton Street
Location: Jamaica Plain, MA
Position Type: Direct Care
Hours/Shift: Evening - Second Shift
Employee Type:: Regular Full-time
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SCHEDULE: 40 hours, Sunday - Wednesday, 1pm - 1130pm
Pays $29.55 per hour
LOCATION: 170 Morton Street, Jamaica Plain, MA 02130
JOB DESCRIPTION:
SUMMARY OF THE POSITION:
The 3-11 Shift Supervisor provides leadership and guidance to
program staff and guests. Responsibilities include overseeing
program design, development and decisions; scheduling; staff
hiring, training and support; guest diversion, rapid rehousing
referrals and intakes; record keeping, incident reporting and shift
documentation; maintaining a clean and sanitary facility; as well
as critical incident response and security screening. The
supervisor will maintain a close working relationship with the
Shelter Director and Operations Manager. The 3-11 shift Supervisor
will oversee all aspects of the 3-11 shift, including a service
model that emphasizes use of Trauma Informed Care and Crisis
Prevention and Intervention training principles. The 3-11 Shift
Supervisor will oversee the work of approximately 5-6 full and
part-time staff as well as relief staff, temporary workers and
security search officers as assigned. The 3-1 1 Shift Supervisor
will ensure that services are provided in the spirit of the Inn's
traditional hallmarks of dignity and respect for all our
guests.
The 3-11 Shift Supervisor will work from, as well as motivate and
coach the program staff, to adopt and enliven the following
principles:
Shelter is a temporary safety net, not a home.
All people experiencing homelessness, regardless of their housing
history and duration of homelessness, can achieve housing stability
in permanent housing.
Never warehouse or institutionalize our guests in our shelters
Everyone is "housing ready." Sobriety, compliance in treatment, or
even a clean criminal history is not necessary to succeed in
housing. Rather, homelessness programs and housing providers must
be "consumer ready."
Leverage guests' their strengths, assets, and connections to move
quickly out of shelters and to any other housing
Recognize the impact of violence and victimization on development
and coping strategies Employ an empowerment model
Maximize guest choices and control over her/his recovery based in a
relational collaboration
Create an atmosphere that is respectful of the guests' need for
safety, respect, and acceptance
Emphasize the guests' strengths, highlighting adaptations over
symptoms and resilience over pathology Minimize the possibilities
of re-traumatization
Strive to be culturally competent and to understand each person in
the context of his or her life experiences and cultural
background
Solicit guest input and involve guests in designing and evaluating
services
REQUIREMENTS:
EDUCATION/TRAINING:
REQUIRED:
PREFERRED:
, Valid driver's license
KNOWLEDGE/EXPERIENCE:
REQUIRED:
Minimum of two (2) years of leadership/supervisory experience
Demonstrated ability to successfully lead in a human service
setting with a strong concentration in working with individuals
with multiple challenges including substance abuse and untreated
mental illness
Direct care experience with people who are homeless or poor
PREFERRED:
Bilingual, with a preference for English/Spanish
Four years or more of prior supervisory experience
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
Ability to use computer, calculator, fax, copier machine and other
office equipment Ability to access different building locations,
and different program sites
Requires stooping, bending, stretching
May include lifting of guests at times
Requires quick response in emergency situations
MENTAL ABILITIES/SKILLS:
REQUIRED:
High degree of organizational skill
Excellent oral/written communication skills and interpersonal
skills
Ability to talk (and listen) in a non-judgmental way
Ability to understand harm reduction principles
Ability to perform an array of difficult tasks at the same time
Ability to train, support, evaluate and supervise staff
Ability to communicate with staff including setting clear
expectations
Ability to work as a member of a team and think creatively
Ability to work with diverse population and in a stressful
environment
Ability to respond safely, quickly, and calmly in emergency
situations
Willingness to continue to learn and improve in all areas of
professional performance development Ability to model performance
and learned skills from PSI training in everyday work: CPI, Trauma
Informed Care, First Aid, Code of Conduct, Harassment Policy,
etc.
ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:
Plan, organize and oversee all personnel and programs relating to
Shattuck Shelter in accordance with Pine Street Inn's philosophy
and mission
Provide team leadership, direction and supervision including
hiring, training, evaluating and discipline for full time,
part-time, relief and temporary staff. Foster a positive work
environment through team building, team meetings and staff
development
Provide training and access to internal and external resources.
Conduct regular staff meetings
Along with Emergency Services Triage staff; take responsibility for
the diversion and prevention of potential intakes to the Men's Inn,
explaining all program specific procedures and policies in
referring guests to other appropriate programs within and outside
of PSI - if necessary, ensure full completion of intake forms and
timely data entry
Ensure that services are consistent in meeting the needs of its
guests. As necessary, assist guests in understanding services and
procedures, guest rights and grievance procedures
Oversee day-to-day 3-11 operations of program and participants,
monitor participants, program and perimeter for safety concerns.
Ensure guest participation in program development and changes
through town meetings and other forums
Assess guest needs and make appropriate referrals for services.
Provide appropriate documentation for each guest and each stay
Assist guests in understanding how services are provided;
explaining procedures; answering their questions; explaining their
rights and grievance procedure
Attend regular trainings on harm reduction
Coordinate with the Volunteer Department providing support
activities to guests
Keep timely and accurate records and documentation regarding
clients and all necessary statistics including entry of all
necessary data into PSI HMIS, Windows into the Warehouse and
Clarity databases.
Develop and maintain close working relationship with other staff,
departments, programs and services to ensure cohesive delivery of
services; including regularly attending supervisory staff meetings
of the Men's Shelters.
Take primary responsibility for developing procedures that ensure a
safe environment for our guests during the overnight hours. Monitor
the building and neighborhood for safety/security. Document
incidents and make appropriate changes in unsafe situations
Build a good working relationship with the neighbors and address
neighborhood issues in a timely manner
Keep accurate records regarding payroll, staff evaluations, guest
issues, and necessary statistics.
Assure the ordering all necessary program supplies, inform
Housekeeping., Purchasing Dept. and Director of needs via
e-mail
Develop and maintain close working relationship with the Hospital,
Food Service and Facilities Supervisors to foster cohesive delivery
of services
Advise the Shelter Director on matters concerning participants and
violations of policy
Advise Shelter Director of schedule changes, off site appointments
and meetings
As assigned, represent the Shattuck Shelter in any interactions
with the community, volunteers and the media, including acting as
liaison to on-site volunteer groups and visitors
Participate actively in Inn wide task groups, forums and planning
committees as needed
Perform other related duties as assigned by the Shelter Directors,
Vice President of Emergency
Services, Chief Program Officer or President and Executive
Director
SUPERVISION TO BE EXERCISED: The 3-11 Supervisor is responsible for
the supervision of approximately 5 evening counselors
SUPERVISION TO BE RECEIVED: The 3-11 Supervisor will receive weekly
supervision from the Shelter Director. Group supervision during
regularly scheduled meetings of the Men's Shelters management team
(Shattuck Shelter, Holy Family Inn and Men's Inn).
INTERNAL CANDIDATES APPLYING FOR THE POSITION, PLEASE SUBMIT A
PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES OFFICE WITHIN
10 DAYS OF POSTING.
Pine Street Inn is an Equal Opportunity/Affirmative Action
Employer
START YOUR APPLICATION
(https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2485348&source=2485348-CJB-0)
Keywords: Pine Street Inn, Boston , Shattuck Shelter Shift Supervisor, Hospitality & Tourism , Jamaica Plain, Massachusetts
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