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Customer Service Representative

Company: Veterans Business Supply, Inc.
Location: Stoneham
Posted on: May 28, 2023

Job Description:

Veterans Business Supply, Inc. (VBS) ( is an online retailer, focused on the sale of office and janitorial supplies, survival gear, personal protective equipment, and tactical gear. VBS is seeking a Customer Service Representative to manage customer inquiries, assist in processing online orders (including modifications and tracking orders), communicate with customers, and escalate questions and/or concerns. This is a part-time to full-time position ranging from 24 to 40 hours per week with benefits!This is an in-office position and will be working directly for the U.S. Account Manager who will oversee your daily schedule and responsibilities to include, but not limited to: maintaining a positive, empathetic, and professional attitude toward customers at all times, responding to customer inquiries and interacting through various communication channels, acknowledging and resolving customer complaints, processing applications and requests, maintaining customer records, tracking and providing order status updates to customers, and assisting with the gathering of product information for the preparation of Federal bid packages. The individual selected for this position must possess excellent telephone and interpersonal communication skills, work well in a team environment and be responsible, proactive, and adaptable to varying work environments. Strong IT skills are a plus.Minimum QualificationsHigh School diploma, general education degree, or equivalent.3 years of customer service experience.Computer experience, especially with using Microsoft Office Products.Experience using QuickSales and SalesForce are a plus but not required.Experience using a multiline telephone system.Must be able to multitask, problem solve, have strong organizational, documentation, and telephone skills.Must possess a valid driver's license.Qualified military veterans are strongly encouraged to apply.Essential FunctionsAssist with online order processing and tracking.Assist with online inventory review, product, and market research.Communicate daily with customers to ensure order status reports and tracking are up to date.Base LocationThis position is an in-office position based in our in Stoneham, MA location.Veterans Business Supply, Inc. is an online retailer of office, commercial and industrial products, personal protective equipment, and survival/tactical gear.As a Massachusetts Service-Disabled Veteran-Owned Enterprise (SBVOBE) and a U.S. Small Business Administration (SBA) certified Service-Disabled Veteran-Owned Small Business (SDVOSB), VBS is focused on leveraging its small business designations with state and Federal agencies and Federal prime contractors.VBS is an Equal Opportunity, Disability, and Veteran-Friendly Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For more information, please visit: Apply:Please submit resume for consideration to: or via U.S. Mail to:Veterans Business Supply, Inc.105 Central Street, Suite 4100Stoneham, MA 02180-1260When submitting your resume, please include base salary expectations and cite reference code Customer Service Representative - 2023.Any applicant who is unable to use, or requires assistance with, the online application process may request an accommodation by contacting Linda Colton at: telephone calls, please unless requesting an accommodation.PDN-991b2d93-7524-4241-b2dd-38cb3803b478

Keywords: Veterans Business Supply, Inc., Boston , Customer Service Representative, Hospitality & Tourism , Stoneham, Massachusetts

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