District Performance Coordinator (DPC)- MA
Company: CVS Pharmacy
Location: Boston
Posted on: May 29, 2023
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Job Description:
Job DescriptionThe District Performance Coordinator (DPC) plays
a critical role in cultivating a culture of excellence in stores
across their market. The DPC is a critical thought partner to the
District Leader (DL), who demonstrates an "ownership mindset" and
brings forward insights to improve district-level performance. As
the key support to the District Leader, the DPC partners with store
leaders and teams across the market to ensure that stores are
effectively staffed and scheduled, prepared for scheduled
activities (inventories, remodels, pilots, rollouts, etc.),
compliant with regulatory guidelines, and embracing change and new
ways of working. The DPC will have a variety of responsibilities,
including but not limited to: Managing Pharmacist scheduling and
payroll for the district Handling administrative activities (e.g.
expenses, payroll, store supply ordering, etc.) Pulling,
formatting, and analyzing performance reporting to prioritize
opportunities and make recommendations Following up on outstanding
issues (exception reporting, CRS audits, IT/service ticket
escalation, etc.) Managing calendar and email requests for the
District Leader while they are engaged in store visits Serving as
"change champion" for the district, liasing with CSC parters to
track and drive progress on implementation of pilots and new
program roll-outs, while providing critical feedback to CSC project
teams Set and maintain Pharmacist schedule for stores in the
district, including holes list and shift coverage, Floater
Pharmacist calendar, Pharmacist vacation approvals and coverage
coordination, and sick call coverage. Track and submit Pharmacist
payroll based on Pharmacist schedule. Proxy as District Leader for
various administrative needs, including expense submission, store
supply ordering, HR ticket submissions, Store Manager vacation
approvals, Pharmacist base change submissions, mileage submissions,
IT and service channel ticket escalations, etc. Manage District
Leader calendar and inbox to ensure timely follow-up on all urgent
matters, using judgment to independently address issues where
possible, and escalate where needed. Review communications from CSC
(Weekly Field Communication, Hub tasks) as well as Region Director
in order to brief District Leader on key priorities and upcoming
milestones. Set up webex and other supports as needed for various
district conference calls and other meetings. Pull, manipulate, and
analyze store and district performance reporting to identify and
prioritize performance opportunities across the market. Complete
various district/region trackers as required by local leadership
and follow up with store teams on exception reporting, including
training, CarePass enrollment validation, mCC escalation
management, etc. Support staffing for the district as needed,
including opening and maintaining StarSource requisitions,
screening candidates for exempt (RPh, SMIT, FSM) and hourly (Rx
Technicians, FS Crew) roles, attending career fairs/hiring events
as needed, and following up on candidate progress with the Hiring
Support Center. Travel the market both with the DL and
independently to support store performance as well as various
planned and unplanned events, e.g. remodels, inventories, program
rollouts, etc. Access the Pharmacy and RxConnect to support
inventories and program rollouts as needed. Serve as a champion for
change, promoting new programs and services, and helping colleagues
understand the importance of agility in driving positive
outcomes.Required Qualifications 2+ years of full-time work
experience in a retail and/or corporate environment Pharmacy
Technican Licensure/Certification obtained no later than 90 days in
role or according to state/local requirements Strong interpersonal
skills as demonstrated by successful collaboration to achieve
shared goals Strong communication skills in both formal and
informal writing and speech Proven ability to work with a high
degree of accuracy and attention to detail Strong organizational
skills to handle multiple tasks simultaneously and meet assignment
deadlines with minimal supervision Proficiency in Microsoft Word,
Excel, PowerPoint, and Outlook Able to regularly travel to 100% of
the district's locations and up to 20% of the time for store
visits, events, inventories, etc. Regular and predictable
attendance is required and position may require a flexible work
schedule to accommodate business needs Physical requirements (able
to sit and stand for extended periods of time, able to use computer
and enter data using keyboard)COVID RequirementsCOVID-19
Vaccination RequirementCVS Health requires certain colleagues to be
fully vaccinated against COVID-19 (including any booster shots if
required), where allowable under the law, unless they are approved
for a reasonable accommodation based on disability, medical
condition, religious belief, or other legally recognized reasons
that prevents them from being vaccinated. You are required to have
received at least one COVID-19 shot prior to your first day of
employment and to provide proof of your vaccination status or apply
for a reasonable accommodation within the first 10 days of your
employment. Please note that in some states and roles, you may be
required to provide proof of full vaccination or an approved
reasonable accommodation before you can begin to actively
work.Preferred QualificationsPreferred Qualifications : Pharmacy
Technician experience strongly preferred Familiarity with
mySchedule and/or Workbrain strongly preferredEducationHigh School
Diploma or GED equivalentBusiness OverviewBring your heart to CVS
HealthEvery one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health. This purpose
guides our commitment to deliver enhanced human-centric health care
for a rapidly changing world. Anchored in our brand - with heart at
its center - our purpose sends a personal message that how we
deliver our services is just as important as what we deliver.Our
Heart At Work Behaviors support this purpose. We want everyone who
works at CVS Health to feel empowered by the role they play in
transforming our culture and accelerating our ability to innovate
and deliver solutions to make health care more personal, convenient
and affordable. We strive to promote and sustain a culture of
diversity, inclusion and belonging every day. CVS Health is an
affirmative action employer, and is an equal opportunity employer,
as are the physician-owned businesses for which CVS Health provides
management services. We do not discriminate in recruiting, hiring,
promotion, or any other personnel action based on race, ethnicity,
color, national origin, sex/gender, sexual orientation, gender
identity or expression, religion, age, disability, protected
veteran status, or any other characteristic protected by applicable
federal, state, or local law.
Keywords: CVS Pharmacy, Boston , District Performance Coordinator (DPC)- MA, Hospitality & Tourism , Boston, Massachusetts
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