Food and Beverage Manager
Company: The Newbury Boston
Location: Boston
Posted on: September 20, 2023
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Job Description:
Highgate Hotels
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
Location
The Newbury Boston at One Newbury Street, located in the premier
shopping and dining neighborhood of Boston's Back Bay is an iconic
property originally opened in 1927 as one of the first Ritz-Carlton
hotels in the U.S. and most recently was the Taj Boston. The
building was recently transformed into a 286-room luxury hotel with
16,000-sq-ft of stunning event spaces, signature dining experiences
and a reimagined front entrance on Newbury Street.
Overview
The Food and Beverage Manager is responsible for coordinating,
supervising and directing all aspects of F&B's operations,
while maintaining a profitable F&B outlet and high quality
products and service levels. He/she is expected to market ideas to
promote business; reduce employee turnover; maintain revenue and
payroll budgets; and meet budgeted productivity while keeping
quality consistently high.
Responsibilities
- Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and fellow employees.
- Oversee all aspects of the daily operation of the outlet.
- Supervise outlet personnel.
- Respond to guest complaints in a timely manner.
- Work with other F&B managers and keep them informed of issues
as they arise.
- Keep immediate supervisor fully informed of all problems or
matters requiring his/her
- Assist in coordinating and monitoring all phases of Loss
Prevention in the outlet.
- Prepare and submit required reports in a timely manner.
- Ensure preparation of required reports, including (but not
limited to) Wage Progress, payroll, revenue, employee Schedules,
quarterly actions plans.
- Monitor quality of service in F&B outlets.
- Assist in menu planning and preparation.
- Ensure compliance with all local liquor laws, and health and
sanitation regulations.
- Ensure compliance with SOP's in all outlets.
- Ensure compliance with requisition procedures.
- Be visible on the floor and assist staff as needed during each
meal period.
- Conduct staff performance reviews in accordance with Highgate
Hotel standards.
- Understand, implement and monitor corporate promotions in outlet
(if applicable), including buffet and three-meal concept
standards.
- Ensure the training of employees on SOP's and technical job
tasks.
- Be involved in and/or conduct departmental and hotel training
(CARE, One to One ), etc.
- Interview candidates for front-of-house F&B positions and
follow standards for hiring approvals.
- Complete tip reporting.
- Ensure overall guest satisfaction.
- Oversee private events in function spaces and suites.
- Oversee quality of service in In Room Dining.
- Hold outlet personnel accountable to the hotel, department and
position standards. Discipline and recognize when
appropriate.
Keywords: The Newbury Boston, Boston , Food and Beverage Manager, Hospitality & Tourism , Boston, Massachusetts
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