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Director of food and beverage

Company: Onyx
Location: Boston
Posted on: May 15, 2024

Job Description:

City, State:Boston, MassachusettsThe purpose of a FOOD & BEVERAGE/RESTAURANT MANAGER is to direct and organize the activities and services of a hotel food and beverage outlet (restaurant, lounge, room service, coffee shop, etc) according to hotel brand standards and in the hotels continuing effort to deliver outstanding guest service and financial profitability.ESSENTIAL DUTIES AND RESPONSIBILITIES:Manages all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy & procedure implementation and enforcement and meeting participation and facilitation.Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition.Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly.Ensure compliance with health, safety, sanitation and alcohol awareness standards.Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue.Ensure associates have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of hotel and local area.Recruit, interview and train team members.Monitor budget and review financial transactions to ensure that expenditures are authorized and budgeted.Maintain food and equipment inventories, and keep inventory records.Develop weekly staff work schedule, based on forecasted occupancy while monitoring labor costs in accordance with budget.Maintains regular attendance and is consistently on time.Maintains high standards of personal appearance and grooming, which include compliance with the dress code.Performs any other duties as requested by supervisor.Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGETo perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.Associate demonstrates ORGANIZATIONAL SUPPORTObserves and adheres to safety and security procedures, promoting a safe work environment.Ensures new hires complete new hire orientation and complete all brand required training.Associate demonstrates INITIATIVESeeks out new assignments and assumes additional duties when necessary.Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.Associate demonstrates exemplary DEPENDABILITY / RELIABILITYCan be relied upon regarding task completion and follow up.Ensures work responsibilities are covered when absent.Associate demonstrates ACCOUNTABILITY for their job performanceTakes ownership of all work performed and communicated.Completes tasks on time or notifies appropriate person with an alternate plan.Associate demonstrates acceptable PRODUCTIVITY standardsOrganizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.Assists department in exceeding productivity standards.Associate demonstrates effective PROBLEM SOLVINGIdentifies and resolves problems in a timely manner, using intuition and experience to complement data.Gathers and analyzes information skillfully.Associate demonstrates WORKPLACE RESPECT to all associatesDemonstrates knowledge of EEO policy and promotes a harassment-free environment.Shows respect and sensitivity for cultural differences.Able to build morale and group commitments to achieve goals and objectives.Associate demonstrates effective ORAL /WRITTEN COMMUNICATIONPractices attentive and active listening with all employees.Listens without interruption and gets clarification.Actively participates in meetings, contributing ideas to improve the company.Associate demonstrates excellent CUSTOMER SERVICE SKILLSSolicits customer feedback to improve service.Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.Associate demonstrates effective FINANCIAL MANAGEMENT skillsMonitors and controls labor costs.Seeks approval for overtime, if required.Associate effectively MANAGES PEOPLEProvides regular performance feedback and proactively addresses performance concerns of staff.Develops staff so that successful customer service scores are achieved.EDUCATION AND EXPERIENCE REQUIREMENTS:Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.QUALIFICATIONSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organizationAbility to calculate figures and amounts such as discounts, interest, commissions, and percentages.Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.SUPERVISORY RESPONSIBILITIESPosition has management responsibilities of restaurant staff.WORK ENVIRONMENTThe work environment normally entails the following:Indoor work environmentMinimal to moderate noise levels consistent with hotel environmentExposure to cleaning chemicals.PHYSICAL DEMANDS:During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.The physical activity normally entails the following attributes.Position is expected to:Stand more than 2/3 of the timeWalk less than 1/3 of the timeSit less than 1/3 of the timeLift up to 25 lbs.Push / pull up to 25 pounds.Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the Jobble

Keywords: Onyx, Boston , Director of food and beverage, Hospitality & Tourism , Boston, Massachusetts

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