Area Operations Manager, Boston
Company: Saxbys
Location: Boston
Posted on: May 18, 2024
Job Description:
Job Summary: The Area Operations Manager (AOM) plays a pivotal
role in ensuring the success of their assigned cafes in each of the
Three Pillars (team development, community leadership, and
financial management). A significant portion of this success relies
on supporting, coaching, and developing up to four (4) Student Cafe
Executive Officers (SCEOs) through their entire term, kicking off
the relationship at their time of hire. This multifaceted position
calls for a proactive individual with a whatever it takes attitude,
ready to take on the varied day-to-day opportunities and
challenges. -Team Development
- Ensure SCEOs are fully and properly trained, starting with
completion of pre-camp training checklist and providing ongoing
training if needed.
- Own talent management for each assigned cafe to ensure
operational demands are met by collaborating with SCEOs on new
candidate and promotion pipeline, communicating with Recruiting and
Marketing on needs, and assisting with recruitment initiatives such
as tabling, career fairs, and interviews. -
- Identify and develop exceptional talent for future SCEO,
certified, and HQ roles. -
- Conduct and provide SCEO feedback on results of Quarterly
Service Reviews in all assigned cafes at least four times a year to
guarantee the guest experience is consistent across all Saxbys
cafes.
- Remain up-to-date on all cafe operations in order to be capable
and willing to train on all cafe roles.
- Uphold team member standards by ensuring SCEOs are following
progressive discipline policies and issuing Coaching & Counseling
forms when necessary.
- Hold SCEOs accountable for sending weekly team emails, as well
as conducting bi-weekly team meetings and monthly Team Lead
meetings. -Community Leadership
- Evaluate, give feedback, and support SCEO marketing strategies
during SCEO camp and throughout their term.
- Hold SCEOs accountable to planning and executing community
outreach initiatives that drive top line revenue in the caf--.
-
- Assist SCEOs in identifying community partners that support our
Social Mission around Education and Opportunity.
- Support SCEO in executing one community service event per
term.
- Ensure weekly Three Pillars Reviews are completed and submitted
on time.
- Review, provide feedback, and approve weekly schedules to
ensure labor hours are both aligned with demands and stay within
budgeted expenses.
- Meet and exceed sales goals by utilizing operational tools to
monitor costs, as well as holding SCEOs accountable to owning their
Profit and Loss statements.
- Ensure all product rollouts and promotions are executed
effectively for maximum profitability. -
- Review daily checklists to ensure compliance with opening and
closing requirements.Partner Support
- Represent Saxbys as the main point of contact for landlords,
facilities, maintenance, aux service, etc. to ensure day to day
operations run smoothly. -
- In conjunction with the Head of Area Operations, prepare and
present necessary updates at monthly meetings with academic
partners.
- Serve as a liaison between Saxbys HQ team and caf---level
team.Operational Support
- Manage established caf-- setup and initial grand openings as
the Operations lead, working closely with all departments to ensure
a successful start. -
- Stay current with industry trends, local competitors, and
campus/community updates that may have an impact on the business in
order to take a proactive approach when it comes to managing cafe
operations.What Success Looks Like
- All assigned cafes operate at or above budgeted revenue
- All assigned cafes operate at or above budgeted NOI
- 35% of the cafe staff are Team Leads
- 100% of SCEOs are hired by March 31 for the fall semester or
October 31 for the spring semester.
- Master of prioritization
- Holds others accountable
- Adaptable to change -
- Patient but firm
- Developer of individual contributorsQualifications:
- Support, exhibit, and promote Saxbys Mission to Make Life
Better, and Core Values in all daily activities. Our Core Values
include:
- We are a community serving our community
- We embrace being O.D.D. (Outgoing, Detail oriented and
Disciplined)
- Profit creates opportunity
- We live with pride, passion, and purpose
- Care personally and communicate openly
- Serve yourself by serving others
- Either 2+ years of foodservice management experience OR a
minimum of 6 months as a Saxbys CEO or SCEO or Certified level team
member
- Excellent written and verbal communication skills
- Outstanding passion for hospitality and servant leadership
- Experience managing teams and processes effectively -
- Ability to travel up to 80% of the time -
- Valid drivers license -
- Physical requirements:
- Able to stand, walk, and smile for extended periods of time
-
- Able to stoop and kneel
- Push, pull, lift or carry up to 35 lbs
- Ascend or descend ladders, stairs, ramps Please give a short
description of any training background you have? This could include
teaching, tutoring, and coaching experiences. -*
Make Life Better: In what ways do you live our mission? -*
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Keywords: Saxbys, Boston , Area Operations Manager, Boston, Hospitality & Tourism , Boston, Massachusetts
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