Lead Piercer
Company: Mejuri
Location: Boston
Posted on: October 30, 2024
Job Description:
At Mejuri, we're not your run-of-the-mill piercing studio-we're
a vibrant community of artists, explorers, and jewelry enthusiasts.
As we expand our reach across Canada, the US, UK, and Australia,
we're embarking on an exhilarating journey, and we want you to be
part of it!
As our Piercing Lead, you'll be the heartbeat of the Mejuri
Piercing Studio. Your mission? Elevate customer service, boost
profitability, and create an environment where jewelry dreams come
true. Dive into the world of piercing and high-quality gems,
knowing the ins and outs of initial piercings and allowable alloys.
Safety and hygiene? We've got that covered too-our studio maintains
the gold standard.
What Awaits You:
- Cutting-Edge Studios: Work with state-of-the-art equipment and
studios that redefine the piercing experience. This includes needle
piercing and gold and titanium jewelry.
- Collaboration and Learning: Network with fellow piercers,
exchange insights, and elevate your craft.
- Mentorship: If you're passionate about sharing knowledge,
mentorship opportunities await.
- Flexible Roles: Whether you're seeking full-time adventure or
part-time excitement, we've got you covered. Interested in
relocating to another market? We are open to discussing roles
across all our locations.
- Compensation: Top wages in the industry including bonus, tip
potential, and benefits (for full-time roles).
Customer Experience:
- Oversee the piercing customer journey from start to finish,
including seamless greeting, check in, styling, transaction and
service experience including aftercare education.
- Possess a calm and professional demeanour in piercing services
to provide the best experience to piercing clients. Embody Mejuri
values throughout every client interaction.
- Act as an ambassador of Mejuri and promote customer awareness
about the brand and Mejuri's piercing studios. Build a strong
clientele in local market.
- Ensure insights and opportunities as they relate to piercing
products and services are communicated back to the Store Manager &
Store Services when necessary.
- Works closely with the Store Manager on consistent improvements
to the flow and process of the Mejuri piercing studio.
- Work closely with store staff to update the schedule and online
booking service.
- Explain proper aftercare to each client, well-inform each
client of any signs and/or symptoms of infection within the
following days/weeks/months of piercing. Tailor aftercare
information to specific materials and individual downsizing
information.
- Thoroughly explain service procedure and risks to clients.
Identify any medical concerns which may prevent piercing before the
service and include suggested care and any medical complications
that may occur as a result of the procedure.
Operations:
- Oversee and manage all aspects of the piercing studio, working
closely with the Store Services team and Store Manager.
- Support inventory management and feedback with Operations Lead
& Store Services team to ensure optimal quantities & assortment are
available at the piercing studio at all times
- Ensure health and safety standards are maintained by following
internal standards, and local guidelines. Ensure excellent
cleanliness of the studio, maintenance of sharps and biohazard
waste, and physical space requirements are met.
- Uphold legal compliance in all customer interactions including
verifying proper identification, requirements, and waivers. Update
Store Manager & Store Services Team on all local laws and protocol
updates.
- Remain knowledgeable on Mejuri products and become an expert on
the piercing jewelry assortment inclusive of labret sizing,
materials, gemstones, and metals.
- Support the check up and downsizing process for each individual
client.
- Style, stack, and suggest products for piercing clients.
Provide expertise and planning to enable client to design their own
ear stack
- Build piercing appointment occupancy through promoting,
educating, and driving awareness of our piercing studio
- Communicate with Store Services to order necessary piercing
equipment such as needles, latex-free gloves, sterilizer, alcohol
pads, Q-Tips, paper towels, etc.
- Ensure all legislated paperwork and client record keeping is
met and maintained at all times.
What you'll bring to the team:
- 2+ years experience with needle piercing.
- Experience working with internally threaded 2-piece piercing
jewellery.
- Up to date with First Aid and Blood-borne Pathogens OSHA
Certifications.
- Experience working with autoclaves.
- Have or be registrable with local law enforcement or meet
requirements by area for permits such as the "Practitioner
Registration", Blood-borne Pathogens, First Aid/CPR, Vaccination
requirements etc.
- Understanding of local market piercing law
requirements.
- Strong knowledge of health and safety protocols surrounding
piercing procedures.
- Demonstrated understanding of service excellence in a consumer
environment.
- Excellent communication & customer service skills.
- The desire to work in a fast paced, entrepreneurial
environment. Bonus: you have experience selling product at a fast
growing company
Benefits at Mejuri:
- A minimum of two weeks vacation, plus personal days and three
religious observance days (for full-time employees)
- Comprehensive medical and dental benefits, including mental
health coverage, and generous personal and sick days for our
full-time employees. We also offer bereavement leave, including
miscarriage and stillbirth support for full-time roles
- Parental leave salary top-up of up to 80%, as well as a
personalized return-to-work transition and accommodation plan for
full-time employees.
- Semi-annual performance reviews.
- A generous product discount!
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Keywords: Mejuri, Boston , Lead Piercer, Hospitality & Tourism , Boston, Massachusetts
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