Branch Team Leader, Waltham, MA Full-Time, Onsite

Company: Digital Federal Credit Union
Location: Boston
Posted on: May 7, 2025

Job Description:

Branch Team Leader, Waltham, MA Full-Time, OnsiteJob Category: Branch ServicesRequisition Number: BRANC005728Posted: March 10, 2025Location: Waltham, MA 02452, USADescriptionSchedule: Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours)What You'll Do:Summary/Objective: Assist the Branch Manager in supporting and contributing to DCU's Success Sharing by creating a sales and service culture within the branch through effectively leading the teller staff and helping our members achieve their financial goals. Effectively manage branch operations and service levels.Essential Functions:

• Supervise the teller line staff, including coaching, developing, hiring, disciplining, and conducting performance evaluations. Provide supervisory branch coverage on alternating Saturdays and as needed. Be fully trained and proficient with security procedures, including handling robbery and member complaints.
• Manage all aspects of staff performance. Provide training, timely review of performance progress, and maintain performance documentation for Tellers. Coach staff to minimize errors and violations of policy and procedures. Ensure performance evaluations and monthly meetings with staff (Member Service Representatives) are completed on time.
• Oversee daily operations of the teller line, ensuring adherence to policies and procedures. Provide guidance and assistance to tellers, and approve system supervisor overrides. Assume responsibility for branch cash, negotiable items, nightly branch balancing, including ATM Custodian when required, and securing confidential information.
• Perform Teller duties as needed, accurately processing all routine transactions such as deposits, withdrawals, loan payments, and check cashing. Complete member requests for money orders, treasurer's checks, stop payments, bonds, gift cards, check orders, and account file maintenance. Balance vault, coin machine, and daily work with minimal errors while maintaining a cash variance record within guidelines.
• Perform MSR duties, including knowledge of all DCU products and services. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met, and verify the integrity of the documents prior to conducting loan closings. Obtain Mortgage Loan Originator (MLO) authority through the nationwide mortgage licensing system (NMLS) and originate mortgages, as well as obtain Notary Public certification.
• Oversee the auditing of all membership applications, account maintenance forms, new account applications, and completed loan files.
• May provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Manage operations when covering a branch by ensuring compliance with policies and procedures and security. Promptly resolve Information Services and maintenance issues as they occur.
• Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Continuously identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.What You'll Need:
  • High School Diploma or equivalent
  • Previous customer service experience preferred
  • Technical skills (Windows, Microsoft Office)
  • Bilingual skills a plusWhat We Do: DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information.
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