Meet & Greet Agent @ Boston International Airport
Company: Sms International Shore Operations Inc
Location: East Boston
Posted on: April 2, 2026
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Job Description:
Perfect position to earn extra income for retirees, students or
just locals who would enjoy welcoming cruise guests at Boston Logan
International Airport. SMS International Shore Operations is
looking for talented individuals interested in working in a fun,
fast-paced environment! Benefits Provided : Fun servicing Holland
Cruises and Princess Cruise Lines Part Time position Weekend
availability is required! Pay rate of $20.00 per hour Basic
Purpose: This is a fast paced, high energy position requiring a
enthusiastic, efficient and professional image. Agents working for
SMS International Shore Operations US, Inc., direct and assist
cruise guests in all aspects of shore-side operations as assigned.
This position may include, but is not limited to meeting and
greeting guests, computerized pier check-in along with assisting
airport and hotel guest with transfers to and from the port. Job
Duties & Responsibilities: · Guides the flow of traffic throughout
the terminal, including: secure areas, walkways, check–in areas,
gangways and elevators/escalators and direct guests accordingly. ·
Answers general questions in an accurate and pleasant manner and
provides pertinent information regarding boarding and sailing;
takes the initiative to assist guests. · Escorts guests requiring
wheelchair assistance throughout the terminal during embarkation
and debarkation. · Assists guests with locating luggage and
completing lost luggage forms, when necessary. · Reviews and
verifies validity of all travel documents presented by guests for
check-in. · Inputs guest travel information using the registration
system and checks in each guest upon arrival. Ensures required
information is accurately processed and/or paperwork is completed.
· Provides guests with stateroom keys and pertinent boarding
information, according to department manual and training. ·
Performs other job related duties as assigned. Education: · High
School Diploma or equivalent. Experience: · Minimum of one-year
experience in a customer service/logistics environment, preferably
in the travel industry. Knowledge, Skills & Abilities: ·
Demonstrated ability to communicate in English, sufficient to
provide information and answer general questions. · Knowledge of,
or ability to learn practical computer skills to accurately
register guests and navigate screens to perform computer based
functions. · Good organizational and customer service skills. ·
Ability to work effectively in a multi-tasked, fast-paced
environment in front of large groups. · Required to be available on
weekends, after hours, and on short notice, as requested by
management. Work Conditions/ Physical Demands: · Position includes
frequent standing, walking, lifting, pushing and pulling for up to
6 hour increments on average. · Ability to safely maneuver
wheelchairs; includes pushing and pulling guests on wheelchairs
through all terminal areas and up and down ramps. · Ability to
physically transfer or assist passengers in/out of wheelchair,
whose weight is approximately 100-300 lbs. · Ability to stoop,
kneel, bend, crouch, lift or carry. · Position is exposed to
indoor/outdoor work environment at piers and terminal locations
under varying weather conditions. · Flexibility to work hours
ranging from 5:00am – 4:00pm or until ships departures; includes
weekdays, weekends and holidays in various ports as assigned. ·
Must have the ability to perform the essential functions of the job
with or without reasonable accommodation.
Keywords: Sms International Shore Operations Inc, Boston , Meet & Greet Agent @ Boston International Airport, Hospitality & Tourism , East Boston, Massachusetts
