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Inbound Customer Service

Company: Mommy Jobs Online
Location: Boston
Posted on: June 14, 2018

Job Description:

Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home Agent offers the comfort and flexibility of working from home with the benefits and security of a well-established company. -Greet inbound callers in a courteous, friendly, and professional manner while keying their product orders into our computer system. -Listen attentively to customer needs/concerns and answer all customer questions. -Stay informed about company offerings and procedures. -Perform other duties as assigned. -Uphold high safety standards. -Great Incentives, Paid Training, Add-On Sales Program, Attendance Incentives, Bonus Pay Program -Up to 40% Off Company Merchandise. Able to attend on-line training Monday through Friday for first two weeks of employment on either 1st or 2nd shift. -Intermediate computer skills. -Strong technical aptitude on computer. -The ability to quickly navigate through multiple systems while maintaining an upbeat conversation with customers. -Courteous with a strong customer service orientation. -Dependable with attention to detail. -Strong communication skills. -Must be able to adapt to changes quickly and think conceptually. -Solid problem-solving skills. -Have a distraction free, ergonomically-sound work environment. -Meet all equipment/internet connectivity requirements. -Previous call center or customer service experience is preferred but not necessary. - Pay is $10 to $30 per hour. To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member. Please reference agent id code MJOLxxx on your resume submission. Office: 14054186160 Inbound Customer Care Rep We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customer's product questions, promote customer retention, and do exchanges or process returns. You'll be multi-tasking in cloud-based applications on your computer to access customer and client information resulting in resolution of customer issues. You'll be interacting with customers through a combination of e-mail, phone and chat. Your commitment to providing the best customer service will be important when representing this brand. In this role, you can work from home anywhere in the United States. This opportunity allows you to invoice for your services starting at $10 per hour. To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member to contact this client. Please reference agent id code MJOLMaureen on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Boston, Inbound Customer Service, Hospitality & Tourism, Boston, Massachusetts

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