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Customer Service l Dental Operations l January 2020

Company: Blue Cross and Blue Shield of Massachusetts
Location: Hingham
Posted on: November 11, 2019

Job Description:

READY TO HELP US TRANSFORM HEALTHCARE? BRING YOUR TRUE COLORS TO BLUE.

BCBSMA is seeking a new Customer Service Representative for our elite Dental Operations Division in Hingham, MA!

We are looking for a Customer Service l Dental Operations l January 2020 to work in our Dental Information Center to resolve telephone and written dental provider eligibility, benefit and claims-related inquiries in a fast pace, results driven, inbound call center. The Customer Service l Dental Operations l January 2020 will be responding to provider benefit-related issues and questions, responding to questions on corporate and dental policies and guidelines, timely filing, account receivables, and claims processing. The Customer Service l Dental Operations l January 2020 will represent Dental Provider Services in a positive and professional manner through appropriate telephone techniques and written responses.

Dental Service Representatives work in a structured inbound call center environment.

WHAT YOU WILL DO:

* Assess, identify, and resolve a provider and / or partner internal inquires in a timely and professional manner.

* Resolve provider inquiries within the departmental quality and business metric goals established.

* Research and handle complex requests in an appropriate time frame with effective follow-up.

* Review and manage personal inventory, in a timely manner, including aged inquiries.

* Communicate in a clear and concise manner to providers , peers and all levels of leadership.

* Contribute to the achievement of divisional and corporate goals.

* Comply with corporate, division, and team policies and guidelines.

* Educate providers on electronic technology and track trends for process improvements.

* Continually develop telephone techniques and research skills through self-assessment and constructive feedback.

* Monitor performance indicators in relation to individual, team, and divisional goals.

* Participate in workgroups and attend meetings to represent the division as required.

* Share innovative and creative solutions that result in increased levels of provider satisfaction.

* Foster a team based environment by participating in various activities that lead to Associate support and provider satisfaction.

WHAT YOU WILL BRING:

* Minimum HS Diploma or GED is required

* At least 1 year experience working in a direct contact, customer service environment preferred

* Stellar attendance and punctuality

* Call Center experience, highly desired

* Existing knowledge of dental clinical policy is preferred

* Strong navigational skills with current knowledge of technology (RTMS, HURN, BSC, OLB, Blue Images, Transaction Manager, etc) are preferred.

* Strong verbal and written communication skills in addition to being a team player are a must

* Must be self-motivated and possess strong organizational and multi-tasking abilities in order to meet strict guidelines.

* Must be able to provide service designed to meet the customer s needs, showing empathy and the ability to apply reasonableness.

* Must have a personal commitment to high quality performance through integrity, accountability, compassion, and teamwork.

WHAT YOU WILL GET:

* Competitive Pay, Benefits, 401K, Pension & More!

* Paid 90-Day Training Program - Must be available to start on MONDAY, JANUARY 27, 2020

* Daytime Work Hours: Monday-Friday 8:30AM-4:30PM

* No weekends or holidays!

* 3 Weeks Vacation Time + Sick Time + Personal Days

* Free parking on our Hingham campus!

* Professional development & career opportunities at BCBSMA after 12 months of service

* Be a part of an organization that celebrates and engages in diversity and inclusiveness

#LI-DNI

LOCATION

Hingham

TIME TYPE

Full time.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Keywords: Blue Cross and Blue Shield of Massachusetts, Boston , Customer Service l Dental Operations l January 2020, Hospitality & Tourism , Hingham, Massachusetts

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