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Passenger Services Agent- Korean Speaker: $19/hr

Company: Swissport
Location: Allston
Posted on: May 6, 2021

Job Description:

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Responsibilities
Inspect and verify passenger documentationIssue boarding passes and reschedule passengers affected by flight interruptions or cancellationsManage passenger baggage processing including handling and fee calculation if applicableAssist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and Quarantine, as requiredMake public address announcements as requiredAssist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrivalComply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policiesOperate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing softwareProduce all required, work-related documentationOther duties as assigned
Qualifications and Competencies High School diploma or GED equivalentPassionate about customer service and must have relevant work experienceExcellent communication skills (written and verbal) in country specific languageAdditional languages desirableCommitment to continuous improvementSelf motivated and able to work independentlyAttentive to detail and numerateAbility to follow processes and procedures and apply flexible approach when requiredMust be able to type and learn airline specific computer reservation/ ticketing softwareWillingness to work in inclement weather
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
PandoLogic.Category: Transportation, Keywords: Passenger Service Agent

Keywords: Swissport, Boston , Passenger Services Agent- Korean Speaker: $19/hr, Human Resources , Allston, Massachusetts

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