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Traveler Support - Call Center - $22/hr

Company: Grand Circle LLC
Location: Boston
Posted on: May 16, 2022

Job Description:

Job DescriptionTraveler Support- Call Center ($22/hr)Do you have a passion for travel?Grand Circle is looking for a Traveler Support Counselor to join our June 27th, 2022 class who loves all things travel-related and delivering an excellent customer experience. In this call center role, you will work with our travelers to provide them with support as you respond to their inquiries about their tour reservations as they prepare to travel around the world.We're looking for self-motivated and energetic service-minded individuals with experience providing excellent customer service. As a member of the Grand Circle family, you will join a unique and exciting team environment while having the opportunity to explore the world through our amazing associate travel discounts. We provide a competitive base salary.This position is located in Boston, MA and you will be working in person. *Only Local Candidates will be considered.*Key Responsibilities:

  • Handling service calls to make reservation changes, educate on tour itineraries, process payments and respond to customer inquiries
  • Advise, book, and update airline reservations as needed using a code-based software
  • Deliver an excellent experience to our customers to drive loyalty and referrals
  • Communicate all required information to our travelers, including the details of our products and policies
  • Achieve monthly performance goals
  • Drive to individually compete while still being a positive team player
  • Demonstrate the ability to balance company values and key result areas (KRAs)/performance goalsRequirements:
    • Technically savvy, GDS (Amadeus/Sabre) experience preferred
    • Ability to multi-task, navigate multiple computer systems
    • 1+ years of excellent customer service experience
    • History of consistently attaining performance goals and having personal accountability for own results
    • Positive mentality and the ability to exhibit flexibility in times of change
    • High attention to detail
    • Ability to work various shifts (including one weekend day, evening shifts)
    • International travel/work experience preferred
    • Call center experience is a plus
    • High school diploma or equivalent, Bachelor's Degree preferredBenefits (30 hours +):
      • 50% Discount on GCC trips, and opportunities for on-site training and travel
      • Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts
      • Paid time off (PTO) in the 1st year of employment up to two weeks (16 days PTO after 6 months)
      • Paid holidays throughout the year
      • Paid 6 Week Training in our Corporate Headquarters
      • 100% Commuter Benefit subsidy for Public transportation (9/1/21)
      • Company-paid life insurance
      • Paid short and long term disability insurance
      • 401K Retirement Savings account
      • Discounted auto and renters insurance
      • Volunteer and philanthropy opportunities to give back in Boston and where we travel
      • Located in the heart of the up-and-coming Seaport District of downtown Boston
      • Casual dress code every dayCOVID-19:As a condition of employment, successful applicants will be required to be fully vaccinated for COVID-19 prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. Grand Circle is an Equal Opportunity Employer.About us:Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA, over two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel, and Grand Circle Travel. Our customers love our products, and we've received numerous awards for our quality of service from leading media publications such as Condé Nast Traveler, Travel + Leisure, and many others, as well as recognition for our significant philanthropic efforts worldwide. To learn more, please visit our websites at www.gct.com, www.oattravel.com, and www.grandcirclefoundation.com

Keywords: Grand Circle LLC, Boston , Traveler Support - Call Center - $22/hr, Human Resources , Boston, Massachusetts

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