Company: The Computer Merchant, LTD.
Posted on: September 25, 2022
JOB TITLE: TrainerJOB LOCATION: Marlborough MAWAGE
RANGE*:45-50KJOB NUMBER: 22-02776JOB DESCRIPTIONGENERAL FUNCTION:
The Trainer will assist in developing and implementing training
programs for the Massachusetts Contact Center Services Project. The
Trainer will actively search, design, and implement effective
methods to educate, enhance performance and recognize performance.
This position will create the necessary teaching aids or materials
needed for the training (i.e., PowerPoint presentations, pre-tests
and post-tests, and handouts). The Trainer will assist with
coordinating the training schedule for new hires and required
annual trainings. The Trainer will assist with the training,
facilitate the new employee onboarding and human resources related
staff training, and coordinate site tours. This position will be
responsible for oversight, development, and implementation of all
staff training. This position is based in the Boston-area office
and reports to the Quality Assurance Manager. SPECIFICATIONS:
Knowledge Bachelor's Degree in Health Education or related field
and/or equivalent experience/training required. Requires thorough
understanding of MassHealth, EOHHS Policies, and managed
care.Skills/Abilities - Must possess excellent interpersonal
communication skills as well as presentation, cultural competence,
and organizational capabilities. Familiarity with Medicaid
regulations and trends in health care policy and issues. Must be
able to plan, prepare, evaluate, and coordinate new training and
in-service programs. Must possess a demonstrated awareness of key
stakeholders and be able to communicate effectively with them.
Strong PC skills (i.e., ProProfs, Power BI, etc.) required.
Experience - Minimum three years of training experience required.
Minimum of two to four years of experience in a call center or
health and human services environment preferred. Exertional Level -
Light work - some sitting, standing, walking, lifting, reaching,
squatting, and kneeling is required occasionally.Equal Opportunity
Employer Veterans/Disabled* While an hourly range is posted for
this position, an eventual hourly rate is determined by a
comprehensive salary analysis which considers multiple factors
including but not limited to: job-related knowledge, skills and
qualifications, education and experience as compared to others in
the organization doing substantially similar work, if applicable,
and market and business considerations. Benefits offered include
medical, dental and vision benefits; dependent care flexible
spending account; 401(k) plan; voluntary life/short term
disability/whole life/term life/accident and critical illness
coverage; employee assistance program; sick leave in accordance
with regulation. Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
Keywords: The Computer Merchant, LTD., Boston , Trainer, Human Resources , Marlborough, Massachusetts
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