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Company: The Computer Merchant, LTD.
Location: Marlborough
Posted on: September 25, 2022

Job Description:

JOB TITLE: TrainerJOB LOCATION: Marlborough MAWAGE RANGE*:45-50KJOB NUMBER: 22-02776JOB DESCRIPTIONGENERAL FUNCTION: The Trainer will assist in developing and implementing training programs for the Massachusetts Contact Center Services Project. The Trainer will actively search, design, and implement effective methods to educate, enhance performance and recognize performance. This position will create the necessary teaching aids or materials needed for the training (i.e., PowerPoint presentations, pre-tests and post-tests, and handouts). The Trainer will assist with coordinating the training schedule for new hires and required annual trainings. The Trainer will assist with the training, facilitate the new employee onboarding and human resources related staff training, and coordinate site tours. This position will be responsible for oversight, development, and implementation of all staff training. This position is based in the Boston-area office and reports to the Quality Assurance Manager. SPECIFICATIONS: Knowledge Bachelor's Degree in Health Education or related field and/or equivalent experience/training required. Requires thorough understanding of MassHealth, EOHHS Policies, and managed care.Skills/Abilities - Must possess excellent interpersonal communication skills as well as presentation, cultural competence, and organizational capabilities. Familiarity with Medicaid regulations and trends in health care policy and issues. Must be able to plan, prepare, evaluate, and coordinate new training and in-service programs. Must possess a demonstrated awareness of key stakeholders and be able to communicate effectively with them. Strong PC skills (i.e., ProProfs, Power BI, etc.) required. Experience - Minimum three years of training experience required. Minimum of two to four years of experience in a call center or health and human services environment preferred. Exertional Level - Light work - some sitting, standing, walking, lifting, reaching, squatting, and kneeling is required occasionally.Equal Opportunity Employer Veterans/Disabled* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Keywords: The Computer Merchant, LTD., Boston , Trainer, Human Resources , Marlborough, Massachusetts

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