Technical Trainer
Company: Avidia Bank
Location: Hudson
Posted on: January 27, 2023
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Job Description:
Avidia BankEqual Employment Opportunity/M/F/disability/protected
veteran statusDescription:Position Overview:Serves as the primary
resource to prepare and deliver technical training programs to bank
employees. Supports the employee population by building the
technical skills and knowledge within the bank to achieve the
bank's strategic goals.Primary Responsibilities:Performs any
functions necessary, within scope of authority and expertise, to
provide the highest level of service and responsiveness to
customers:Prepares and delivers various training classes (including
but not limited to Teller, Customer Service, Introduction to
Systems/Applications) to bank employees with differing skill
levels.Ensures learning is ingrained through post-course follow-up,
reinforcement, and utilization of new skills.Maintains and updates
employee training documentation including manuals, job aids and
training guides.Updates training curriculum to reflect the latest
policy and procedure versions and enhancements.Delivers ad-hoc
training and tutorials either virtually or on-site as
required.Administers and creates training video content for online
learning platforms. Assists in the development of new training
programs and the continued development of existing content based on
feedback, program impact and industry developments. Coordinates
workshops for new product rollouts, policy and procedure changes
for all staff.Requirements:High School diploma or equivalent
combined with banking industry specific training and education.Two
years experience in retail banking, preferably including Teller and
Platform experience.Knowledge of retail banking regulations and
common practices. Excellent presentation, communication and
interpersonal skills. The ability to work independently, prioritize
multiple tasks, and adapt to an ever-changing environment.Highly
proficient and comfortable with business applications including
Microsoft Office and CRM platforms (Salesforce preferred).
Experience with banking core processing systems (FIS
preferred).Avidia Bank is an Equal Opportunity
Employer/Veterans/DisabledMember FDIC/DIFPM21PI201539910
Keywords: Avidia Bank, Boston , Technical Trainer, Human Resources , Hudson, Massachusetts
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