P/T Pathways Admissions Specialist (Hybrid)-Admissions & Recruitment
Company: NAFSA
Location: Boston
Posted on: March 20, 2023
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Job Description:
P/T Pathways Admissions Specialist (Hybrid)-Admissions &
Recruitment About Bunker Hill Community College:
Bunker Hill Community College (BHCC) is a multi-campus institution
with vibrant, urban campuses in Boston, Massachusetts, in nearby
Chelsea, Massachusetts, and at several satellites and instructional
sites throughout the Greater Boston area. The largest of the 15
community colleges in Massachusetts, BHCC serves some 18,000
students annually, focusing on holistic student services to ensure
student retention and persistence. The College offers certificates
and associate degrees, early college and dual enrollment,
non-credit community and corporate training, and industry-specific
training programs. BHCC is the 8th most diverse higher education
institution in the United States, and is an Asian American and
Pacific Islander Serving Institution. Bunker Hill is also a
Hispanic Service Institution, defined as an institution that has an
enrollment of undergrad full-time equivalent students that is at
least 25 percent Hispanic students. Approximately 1000
international students attend from 100 countries, speaking more
than 75 languages.
Living in Boston
Boston prides itself on being one of the most livable cities in
America. Twenty-one diverse neighborhoods offer more than 600,000
residents the opportunity to taste, touch, and experience things
from all over the world. Neighbors benefit from exceptional medical
facilities, vibrant neighborhood business districts, and a solid
network of parks, community centers, and libraries. For more
information about Boston go to:
http://www.cityofboston.gov/residents.
Job Description:
Under the Guidance of the Associate Director of Admissions and
Recruitment, the part-time Pathways Admissions Specialist will be
the first point of contact for prospective students and their
families, who are applying to Bunker Hill community College. The
primary focus of this position is to engage students and answer
their questions about applying and enrolling at Bunker Hill. The
Admissions Specialist is a member of the Admissions and Recruitment
team and will support the successful onboarding of all students
applying to the College. This is a hybrid/remote position that
requires availability to work in person two days per week on campus
and one day remote.
RESPONSIBILITIES:
* Under the supervision of the Associate Director of Admissions and
Recruitment:
* Engage directly with students using a variety of communication
tools including Gecko live chat, email, and text messaging to
answer questions about the admissions and enrollment process at
Bunker Hill Community College.
* Utilize TargetX, a customer relationship management (CRM) system,
to post notes on communication interactions with students, to track
the stages of a student's application, to provide updates to
student with information on how to complete their enrollment at the
College.
* Assist students with completing their applications to the
College; help students trouble shoot technical difficulties related
to their application.
* Responsible for reviewing and responding to email inquiries sent
to the Admissions and Recruitment email account and making
appropriate referrals.
* Participate in enrollment division outreach campaigns to
prospective students, applicants and newly accepted students to
help them navigate their next steps in the enrollment process at
Bunker Hill.
* Participate in ongoing professional development and training on
student information systems (Colleague), transcript equivalency
systems (Transferology, Image Now, and TES), and customer
relationships management systems (TargetX CRM)
* Participate in Admission and Recruitment staff meetings and
one-to-one supervisory meetings.
* Perform other administrative duties as assigned by Enrollment
Management administrators
Requirements:
* Bachelor's degree required or an equivalent combination of
education, training and experience involving college admissions,
academic advisement, career development, or an equivalent
combination of education, training and experience;
* Previous experience in using student information and customer
relationship management systems experience using Microsoft Office
Suite
* Excellent demonstrated verbal and written communication
skills;
* Ability to work independently and as part of a team;
* Adaptable to changing circumstances and ability to multi-task in
a fast-paced environment;
* Proven ability to work with diverse staff, students and faculty
members;
* Ability to communicate effectively to culturally diverse
students
* This is a hybrid/remote position; applicants must have
availability to work two Saturdays during peak enrollment periods
during the months of August and January
Preferred Qualifications:
* Previous experience working within a community college
environment; specifically in an admissions or advising office
* Previous experience working with TargetX CRM or Ellucian
Colleague (SIS)
* Bilingual in Spanish, Haitian Creole, Portuguese, Vietnamese or
other language
Additional Information:
Salary: 18.5 hours per week - $30.03/Hour (MCCC/Non-Benefited)
Review Date: To Ensure Consideration Application Materials Must Be
received by March 17, 2023
Applicants who do not meet the qualifications as noted above are
encouraged to put in writing precisely how their background and
experience has prepared them with the equivalent combination of
education, training and experience required for the
responsibilities of this position.
Application Instructions:
Effective January 3, 2022, all Bunker Hill Community College
employees will need to show proof of COVID-19 vaccination, unless
granted an accommodation.
To be considered for this position please upload the following
documents to your account:
* Resume
* Cover Letter
Please be sure to address the Required Qualifications in your
documents.
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Keywords: NAFSA, Boston , P/T Pathways Admissions Specialist (Hybrid)-Admissions & Recruitment, Human Resources , Boston, Massachusetts
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