P/T Pathways Admissions Specialist (Hybrid)-Admissions & Recruitment

Company: NAFSA
Location: Boston
Posted on: March 20, 2023

Job Description:

P/T Pathways Admissions Specialist (Hybrid)-Admissions & Recruitment About Bunker Hill Community College:

Bunker Hill Community College (BHCC) is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at several satellites and instructional sites throughout the Greater Boston area. The largest of the 15 community colleges in Massachusetts, BHCC serves some 18,000 students annually, focusing on holistic student services to ensure student retention and persistence. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry-specific training programs. BHCC is the 8th most diverse higher education institution in the United States, and is an Asian American and Pacific Islander Serving Institution. Bunker Hill is also a Hispanic Service Institution, defined as an institution that has an enrollment of undergrad full-time equivalent students that is at least 25 percent Hispanic students. Approximately 1000 international students attend from 100 countries, speaking more than 75 languages.
Living in Boston
Boston prides itself on being one of the most livable cities in America. Twenty-one diverse neighborhoods offer more than 600,000 residents the opportunity to taste, touch, and experience things from all over the world. Neighbors benefit from exceptional medical facilities, vibrant neighborhood business districts, and a solid network of parks, community centers, and libraries. For more information about Boston go to: http://www.cityofboston.gov/residents.

Job Description:

Under the Guidance of the Associate Director of Admissions and Recruitment, the part-time Pathways Admissions Specialist will be the first point of contact for prospective students and their families, who are applying to Bunker Hill community College. The primary focus of this position is to engage students and answer their questions about applying and enrolling at Bunker Hill. The Admissions Specialist is a member of the Admissions and Recruitment team and will support the successful onboarding of all students applying to the College. This is a hybrid/remote position that requires availability to work in person two days per week on campus and one day remote.
RESPONSIBILITIES:

* Under the supervision of the Associate Director of Admissions and Recruitment:
* Engage directly with students using a variety of communication tools including Gecko live chat, email, and text messaging to answer questions about the admissions and enrollment process at Bunker Hill Community College.
* Utilize TargetX, a customer relationship management (CRM) system, to post notes on communication interactions with students, to track the stages of a student's application, to provide updates to student with information on how to complete their enrollment at the College.
* Assist students with completing their applications to the College; help students trouble shoot technical difficulties related to their application.
* Responsible for reviewing and responding to email inquiries sent to the Admissions and Recruitment email account and making appropriate referrals.
* Participate in enrollment division outreach campaigns to prospective students, applicants and newly accepted students to help them navigate their next steps in the enrollment process at Bunker Hill.
* Participate in ongoing professional development and training on student information systems (Colleague), transcript equivalency systems (Transferology, Image Now, and TES), and customer relationships management systems (TargetX CRM)
* Participate in Admission and Recruitment staff meetings and one-to-one supervisory meetings.
* Perform other administrative duties as assigned by Enrollment Management administrators

Requirements:

* Bachelor's degree required or an equivalent combination of education, training and experience involving college admissions, academic advisement, career development, or an equivalent combination of education, training and experience;
* Previous experience in using student information and customer relationship management systems experience using Microsoft Office Suite
* Excellent demonstrated verbal and written communication skills;
* Ability to work independently and as part of a team;
* Adaptable to changing circumstances and ability to multi-task in a fast-paced environment;
* Proven ability to work with diverse staff, students and faculty members;
* Ability to communicate effectively to culturally diverse students
* This is a hybrid/remote position; applicants must have availability to work two Saturdays during peak enrollment periods during the months of August and January

Preferred Qualifications:

* Previous experience working within a community college environment; specifically in an admissions or advising office
* Previous experience working with TargetX CRM or Ellucian Colleague (SIS)
* Bilingual in Spanish, Haitian Creole, Portuguese, Vietnamese or other language

Additional Information:

Salary: 18.5 hours per week - $30.03/Hour (MCCC/Non-Benefited)
Review Date: To Ensure Consideration Application Materials Must Be received by March 17, 2023
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Application Instructions:

Effective January 3, 2022, all Bunker Hill Community College employees will need to show proof of COVID-19 vaccination, unless granted an accommodation.
To be considered for this position please upload the following documents to your account:

* Resume
* Cover Letter

Please be sure to address the Required Qualifications in your documents.
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Keywords: NAFSA, Boston , P/T Pathways Admissions Specialist (Hybrid)-Admissions & Recruitment, Human Resources , Boston, Massachusetts