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Senior Knowledge Analyst - Implementation Specialist

Company: The Boston Consulting Group, Inc.
Location: Boston, MA
Posted on: April 30, 2018

Job Description:

Senior Knowledge Analyst - Implementation Specialist (The Boston Consulting
Group, Inc. - Boston, Massachusetts): Collaborate with BCG case teams and
deliver value to BCG clients by supporting the development of new internal
and client-facing software tools and products that provide business
solutions based on data and business analytics, and then delivering,
implementing, and configuring these applications to optimize client
utility. Specific duties include: work with client IT team to install the
application and ensure compliance with client’s security policies,
deployment, and support; advise and train clients on the software
application's usage and best practices to enable them to operate, monitor,
and support the application; recommend processes to optimize the business
value delivered by the application; install and configure the application
according to business requirements; develop creative and efficient
solutions when confronted with technical challenges; collaborate with
vendors to diagnose and resolve technical system problems and performance
issues; document, track, and monitor bugs, problems, and issues; perform
quality control testing; provide first class training and assistance to
application users; and maintain strong expertise and knowledge of current
and emerging technologies and products. Requires a Bachelor’s degree (or
higher) in Computer Science, Engineering, Information Technology, Business
Analytics or related field (willing to accept foreign education equivalent)
plus five (5) years of experience configuring web-based applications to
meet clients’ business requirements. Specific skills/other requirements - must possess the following: deep utilization of Microsoft Excel (5 years); technical troubleshooting (4 + years); writing T
must possess the following: deep utilization of Microsoft Excel (5 years);
technical troubleshooting (4 + years); writing T-SQL store procedures and
queries (3 + years); reading serve log files and application error files (3
+ years); direct customer support and technical implementation (3 + years);
communicating technical strategy options and decisions to non-technical
clients (3 + years); creating reports in Microsoft reporting services (1 +
year); and VBA programming (1 + year). Must have unrestricted
authorization to work in U.S. M-F, 9:00 a.m. to 6:00 p.m. 45+ hours per
week. Send resume to BKASKAbcgcom@bcg.com. An Equal Opportunity Employer.

Keywords: The Boston Consulting Group, Inc., Boston, Senior Knowledge Analyst - Implementation Specialist, Information Technology, Boston, MA, Massachusetts


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