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Senior Knowledge Analyst - Implementation Specialist

Company: The Boston Consulting Group, Inc.
Location: Boston, MA
Posted on: April 30, 2018

Job Description:

Senior Knowledge Analyst - Implementation Specialist (The Boston
Consulting Group, Inc. - Boston, Massachusetts): Collaborate with BCG
case teams and deliver value to BCG clients by supporting the
development of new internal and client-facing software tools and
products that provide business solutions based on data and business
analytics, and then delivering, implementing, and configuring these
applications to optimize client utility. Specific duties include: work
with client IT team to install the application and ensure compliance
with client’s security policies, deployment, and support; advise and
train clients on the software application's usage and best practices to
enable them to operate, monitor, and support the application; recommend
processes to optimize the business value delivered by the application;
install and configure the application according to business
requirements; develop creative and efficient solutions when confronted
with technical challenges; collaborate with vendors to diagnose and
resolve technical system problems and performance issues; document,
track, and monitor bugs, problems, and issues; perform quality control
testing; provide first class training and assistance to application
users; and maintain strong expertise and knowledge of current and
emerging technologies and products. Requires a Bachelor’s degree (or
higher) in Computer Science, Engineering, Information Technology,
Business Analytics or related field (willing to accept foreign education
equivalent) plus five (5) years of experience configuring web-based
applications to meet clients’ business requirements. Specific
skills/other requirements - must possess the following: deep utilization
of Microsoft Excel (5 years); technical troubleshooting (4 + years);
writing T-SQL store procedures and queries (3 + years); reading serve
log files and application error files (3 + years); direct customer
support and technical implementation (3 + years); communicating
technical strategy options and decisions to non-technical clients (3 +
years); creating reports in Microsoft reporting services (1 + year); and
VBA programming (1 + year). Must have unrestricted authorization to
work in U.S. M-F, 9:00 a.m. to 6:00 p.m. 45+ hours per week. Send
resume to BKASKAbcgcom@bcg.com. An Equal Opportunity Employer.

Keywords: The Boston Consulting Group, Inc., Boston, Senior Knowledge Analyst - Implementation Specialist, Information Technology, Boston, MA, Massachusetts


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