Software Development Manager, Customer Experience Technology
Company: Sonos Inc
Posted on: October 20, 2020
At Sonos we want to create the ultimate listening experience for
our customers and know that it starts by listening to each other.
As part of the Sonos team, you ll collaborate with people of all
styles, skill sets, and backgrounds to realize our vision while
fostering a community where everyone feels included and empowered
to do to the best work of their lives.
We're looking for a Software Development Manager in the Sonos
Customer Experience Technology team to help us grow, shape culture
and focus on developing the technology that will make us the best
customer experience team in our class. You will collaborate with
people who work directly with our customers, end to end across
their customer journey from awareness through advocacy. You ll
deeply understand what our customer needs, and passionately use
that knowledge to build platforms and tools that put the customer
experience first. Those tools will support our internal Customer
Experience operations team, Go to Market teams, and will also be
available through self-service options on the web.
We're a global team looking for the best talent. This role is based
in one of our beautiful offices in Boston, Seattle or Santa
Barbara, but you ll be working with bandmates located in multiple
WHAT YOU'LL DO
Hands on coding as a player / coach
Hire, mentor, and retain top engineering talent.
Lead a team of 6 high performing engineers working on multiple
projects and releases.
Work with stakeholders across the organization, you will develop
processes and strategies for producing new features, products and
tools that delight our customers.
Examine what is expected of your team and generate technical design
and architecture is also something you will be expected to do in
Design, develop, and drive technical solutions for Customer
Relationship Management needs identified by our Business
Implement and integrate services on the Salesforce Platform in that
are efficient, high quality, maintainable, and extendible for
Lead SW development efforts on product diagnostics processing,
APIs, and data handling
Design efficient data storage, replication, and reporting.
Own quality of the code by performing SW design and code reviews,
working closely with the QA team towards automated testing.
Debug and troubleshoot problems across different layers of the
software stack and across several system services.
WHAT YOU'LL NEED
6+ years of experience in software development with at least 2+
years of managing or leading software engineering teams.
Expert in at least one programming language (Python, C#, or Java,
Java Script, Salesforce).
Experience with Agile development environments.
Being a creative problem solver with an understanding of the unique
challenges and benefits to developing people-centric applications
is a must.
Highly proficient in modern web development, including React, CSS
utility frameworks and Express/node.js and you have a desire to
learn new environments and manage across multiple platforms (eg.
Bachelor s Degree in Computer Science or a related discipline.
Understand DevOps principles (CI/CD, version control, unit testing,
etc.) and experience with Amazon Web Services is preferred.
Deep experience in managing engineers working together on large
Adept at communicating technical concepts clearly and effectively,
not only to other engineers, but especially to those that are not
Proven track record of shipping reliable, extensible and
We evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, and other legally protected
characteristics. Follow the links to review the EEO is the Law
and its supplement
The pay transparency policy is available here-
Sonos is committed to working with and providing reasonable
accommodations to individuals with disabilities. If you need a
reasonable accommodation because of a disability for any part of
the employment process, please send an e-mail to
email@example.com and let us know the nature of your request
and your contact information.
Keywords: Sonos Inc, Boston , Software Development Manager, Customer Experience Technology, IT / Software / Systems , Boston, Massachusetts
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