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Software Development Manager, Customer Experience Technology

Company: Sonos Inc
Location: Boston
Posted on: October 20, 2020

Job Description:

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do to the best work of their lives.

We're looking for a Software Development Manager in the Sonos Customer Experience Technology team to help us grow, shape culture and focus on developing the technology that will make us the best customer experience team in our class. You will collaborate with people who work directly with our customers, end to end across their customer journey from awareness through advocacy. You ll deeply understand what our customer needs, and passionately use that knowledge to build platforms and tools that put the customer experience first. Those tools will support our internal Customer Experience operations team, Go to Market teams, and will also be available through self-service options on the web.

We're a global team looking for the best talent. This role is based in one of our beautiful offices in Boston, Seattle or Santa Barbara, but you ll be working with bandmates located in multiple locations.

WHAT YOU'LL DO

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Hands on coding as a player / coach
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Hire, mentor, and retain top engineering talent.
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Lead a team of 6 high performing engineers working on multiple projects and releases.
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Work with stakeholders across the organization, you will develop processes and strategies for producing new features, products and tools that delight our customers.
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Examine what is expected of your team and generate technical design and architecture is also something you will be expected to do in this role.

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Design, develop, and drive technical solutions for Customer Relationship Management needs identified by our Business Analysts.
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Implement and integrate services on the Salesforce Platform in that are efficient, high quality, maintainable, and extendible for future needs.
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Lead SW development efforts on product diagnostics processing, APIs, and data handling
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Design efficient data storage, replication, and reporting.
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Own quality of the code by performing SW design and code reviews, working closely with the QA team towards automated testing.
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Debug and troubleshoot problems across different layers of the software stack and across several system services.

WHAT YOU'LL NEED

Basic Qualifications:

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6+ years of experience in software development with at least 2+ years of managing or leading software engineering teams.
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Expert in at least one programming language (Python, C#, or Java, Java Script, Salesforce).
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Experience with Agile development environments.
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Being a creative problem solver with an understanding of the unique challenges and benefits to developing people-centric applications is a must.
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Highly proficient in modern web development, including React, CSS utility frameworks and Express/node.js and you have a desire to learn new environments and manage across multiple platforms (eg. Salesforce).
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Bachelor s Degree in Computer Science or a related discipline.

Preferred Qualifications:

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Understand DevOps principles (CI/CD, version control, unit testing, etc.) and experience with Amazon Web Services is preferred.
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Deep experience in managing engineers working together on large software projects.
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Adept at communicating technical concepts clearly and effectively, not only to other engineers, but especially to those that are not engineers.
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Proven track record of shipping reliable, extensible and maintainable software..

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Follow the links to review the EEO is the Law poster(https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf). The pay transparency policy is available here- https://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.

Keywords: Sonos Inc, Boston , Software Development Manager, Customer Experience Technology, IT / Software / Systems , Boston, Massachusetts

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