PC Technician/Help Desk Support Service Specialist

Company: INSUVI
Location: Boston
Posted on: February 25, 2021

Job Description:

Blue Cross/Blue Shield medical and dental insurance, vision insurance, life insurance, and short- and long-term disability insurance Immediate Hire if you have an active Secret Clearance and can meet the Basic Qualifications below. What We Can Offer YOU:

• $52,000 Annually with growth potential 401(k) Paid Holidays Life Insurance Paid Time Off (PTO) Short and - Long-Term Disability And More! COMPANY OVERVIEW: POSITION LOCATION: Concord, MA POSITION OVERVIEW: The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages. Support responsibilities include software installation, and configurations. PRIMARY RESPONSIBILITIES: Support responsibilities include software installation, and configurations. The Helpdesk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. BASIC QUALIFICATIONS:
  • Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master's degree.
    
  • Must have a current DoD 8570 IA Baseline Certification, IAT Level I (i.e., A+ CE or Network+ CE or SSCP or--CCNA-Security) *** Note: Applicants without one of the above active certifications (can't be expired) will not be considered.
  • Interim Secret Clearance required prior to start
  • Experience supporting Windows 7, Windows 10, and MS Office 2013
  • Experience using Remedy or a similar ticketing system
  • Strong analytical and follow through skills
  • Strong verbal and written communications skills.
  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
  • Ability to work well independently on defined tasks
  • Ability to work well as part of a team PREFERRED QUALIFICATIONS:
    • Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
    • Prior USACE/ACE-IT experience.
    • Experience working in a DoD environment
    • E xperience supporting Office 365-- INSUVI, Inc., is an Equal Opportunity Employer.
      Apply Now with our quick 3 minute application! * Fields Are Required What is your full name? First Name How can we contact you? Email Phone Number Number Type What is your preferred method of communication?

Keywords: INSUVI, Boston , PC Technician/Help Desk Support Service Specialist, IT / Software / Systems , Boston, Massachusetts