System Administrator 3

Company: Eccalon
Location: Hanover
Posted on: February 25, 2021

Job Description:

This position requires all candidates to be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph. Responsibilities:

• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
• Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Qualifications: Required Education & Years of Experience:
  • Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required and
  • Bachelor's degree in a technical discipline from an accredited college or university is required.
    • Five (5) years of additional SA experience may be substituted for a bachelor's degree. Required Skills:
      • Provide support for implementation, troubleshooting and maintenance of IT systems
      • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
      • Manage the daily activities of configuration and operation of IT systems
      • Provide assistance to users in accessing and using IT systems
      • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
      • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
      • Provide support for the escalation and communication of status to agency management and internal customers
      • Optimize system operations and resource utilization, and perform system capacity analysis and planning
      • Provide in-depth experience in trouble-shooting IT systems
      • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
      • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
      • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
      • Support the design of systems, mission architecture and associated hardware
      • Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
      • Analyze and resolve complex problems associated with server hardware, applications and software integration Apply Now with our quick 3 minute Application! * Fields Are Required What is your full name? First Name How can we contact you? Email Phone Number Number Type What is your preferred method of communication?

Keywords: Eccalon, Boston , System Administrator 3, IT / Software / Systems , Hanover, Massachusetts