BostonRecruiter Since 2001
the smart solution for Boston jobs

COMPUTER SUPPORT SPECIALIST,BUMC Information Technology

Company: Boston University
Location: Boston
Posted on: April 11, 2021

Job Description:

COMPUTER SUPPORT SPECIALIST,BUMC Information Technology Category Information Technology Job Location Boston, MA Tracking Code 3876 Salary Grade Grade 47 Position Type Full-Time/Regular Job Description The Boston University Medical Campus Information Technology (BUMC IT) department is seeking a self-motivated, critical-thinking, and passionate technology professional to fill the role of Computer Support Specialist. BUMC IT supports the faculty, staff, and students at the schools of the Medical Campus, including the School of Medicine and School of Public Health. The right applicant will work closely with these communities to provide technical expertise, assess business needs, advocate for, and implement technology solutions. The Computer Support Specialist is responsible for the support, installation, and troubleshooting of Windows and Mac computers connected with and/or operating on the Boston University Medical Campus. This particular role will also provide support to the Department of Physiology and Biophysics' Linux workstations as well as serving as the main point of contact for their technical support issues. Some Linux knowledge and a strong ability to learn and adapt to new situations is a must. Additionally, this position will provide broad technology support for computers working with scientific machinery, primarily but not exclusively in research cores. Some experience in the following areas and technologies in use at BUMC would be preferable: --- Computer management, security, and deployment (Quest KACE, JAMF, CrowdStrike, Microsoft Deployment Toolkit) - Web conferencing applications (Microsoft Teams, Zoom)--- File sharing and file backup applications (OneDrive, Google Drive, Dropbox, Code42, Windows/SMB network shares The ideal candidate is one that values the client experience above all, is resourceful, adaptable, thrives in a team-based structure, and ensures technology works for the client. Required Skills --- Bachelor's Degree and 3-5 years of experience required--- Technical Expertise: Strong experience with diagnosing Windows, macOS, and Linux issues.--- Experience with Linux is required.--- Must be able to troubleshoot software, hardware, and network issues.--- Preferred experience working with Active Directory including group policies, AD groups, and file permissions.--- An understanding of restricted-use data is required.--- Should be comfortable with installing, configuring, and upgrading Windows and Mac applications, various specialized applications, peripherals, and mobile devices.--- Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP.--- Experience with WordPress and web site content management and development.--- Experience with a variety of tools commonly leveraged in a complex enterprise environment such as remote assistance, asset management, image and deployment, patching, backup and restore virus protection, and various native and centrally managed encryption solutions required.--- Must be able to lift moderately heavy equipment (up to 50 pounds). Soft Skills: --- Must follow procedures and keep accurate records of incidents and requests while working in the field.--- Strong writing and organizational skills required.--- Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.--- Learn and support new technology quickly.--- Must possess excellent interpersonal communication skills.--- Strong customer service skills absolutely necessary.--- An energetic, self-directed, motivated, and professional individual who thrives in a fast-paced, dynamic environment.--- Interact with all levels of an organization in a professional, diplomatic, and tactful manner.--- Work well with external vendors.--- Work productively in cross-functional teams and/or resourcefully and independently as an individual.--- Must possess the ability to work autonomously and maintain control in rapidly changing situations.--- A high level of independent decision making is required We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor. Apply

Keywords: Boston University, Boston , COMPUTER SUPPORT SPECIALIST,BUMC Information Technology, IT / Software / Systems , Boston, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Engineer - Remote
Description: Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You 039 ll receive (more...)
Company: Hired
Location: Wilmington
Posted on: 04/12/2021

Software Engineer
Description: Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You 039 ll receive (more...)
Company: Hired
Location: Wakefield
Posted on: 04/12/2021

Software Engineer
Description: Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You 039 ll receive (more...)
Company: Hired
Location: Whitman
Posted on: 04/12/2021


Software Engineer - Remote
Description: Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You 039 ll receive (more...)
Company: Hired
Location: Winthrop
Posted on: 04/12/2021

Lead Software Engineer
Description: 314 Main Street 21020 , United States of America, Cambridge, Massachusetts Lead Software Engineer Do you love building and pioneering in the technology space Do you enjoy solving complex business problems (more...)
Company: Capital One
Location: Stow
Posted on: 04/12/2021

Software Engineer
Description: Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You 039 ll receive (more...)
Company: Hired
Location: Westwood
Posted on: 04/12/2021

Principal Software Engineer, VP
Description: Who we are looking for Charles River Development CRD based out of the Burlington MA office is hiring a leading technical contributor to the buildout of core cloud native services on the new CRD Alpha (more...)
Company: eFinancial Careers
Location: Burlington
Posted on: 04/12/2021

Software Engineer - Remote
Description: Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You 039 ll receive (more...)
Company: Hired
Location: Wenham
Posted on: 04/12/2021

Software Engineer
Description: Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You 039 ll receive (more...)
Company: Hired
Location: Sharon
Posted on: 04/12/2021

Commercial Banking Market Credit Lead - Technology Group
Description: Job DescriptionImportant Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application for (more...)
Company: Wells Fargo
Location: Boston
Posted on: 04/12/2021

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds