Geek Squad Consultation Agent
Company: Best Buy
Location: Boston
Posted on: April 10, 2021
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Job Description:
Geek Squad Consultation Agent BrandGeek Squad Geek Squad
Consultation Agent As the first point of contact, Geek Squad
Consultation Agents provide knowledgeable technology solutions and
support, while maintaining a friendly, efficient check-in and
check-out experience for customers requiring product or other
technical assistance. They create and maintain a supportive,
positive environment for customers by asking the right questions,
listening carefully, taking detailed notes and partnering with
other team members as needed. Agents display a genuine passion for
and strive to resolve consumer electronic challenges. At Best Buy,
we are obsessed with building long term relationships with our
customers. Every team member should feel empowered to deliver a
world-class and unique experience based on what each customer
needs. Key Responsibilities * Helps drive a positive customer
experience by building relationships, exhibiting empathy, and
providing solutions for their needs. * Providing positive, timely
engagements with customers during the check-in and check-out
process. * Understanding customer's technology issues by asking
probing questions, listening, asking clarifying questions, taking
detailed notes, and providing accurate time estimates for next
steps. * Monitoring queues and providing accurate status updates to
customers. * Clearly communicate and partner with team members.
Basic Qualifications * Experience using and learning about customer
electronics * Ability to work successfully as part of a team *
Ability to prioritize and multi-task in a fast-paced environment *
Ability to work a flexible schedule inclusive of holidays, nights
and weekends
Keywords: Best Buy, Boston , Geek Squad Consultation Agent, IT / Software / Systems , Boston, Massachusetts
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