Technical Engagement Manager (Remote)
Posted on: November 22, 2021
We collaborate with our customers like few others in our industry.
That's how we help global businesses achieve extraordinary outcomes
in driving predictable, profitable outcomes and growth, by
combining the best technology, processes, and - most importantly -
It doesn't stop with unlocking opportunities for customers: We're
committed to creating growth, opportunity, diversity, and inclusion
for our employees, too.
Our team is growing. You will, too.
Plan, monitor, and ensure successful delivery of Customer
Operations projects from definition phase through completion.
Manage and prioritize own activities to provide timely and
responsive results for multiple clients and concurrent
Own the complete development lifecycle and be responsible for
managing business and technical risks throughout the project.
Manage, monitor and regularly report the overall program timeline,
status, milestones, and risks.
Manage resources (business and technical) within budget and project
Lead cross-functional collaboration with internal and external
teams to provide and maintain optimal system performance and
Act as an escalation point for client issues and risks,
collaborating with client and internal teams to ensure efficient
resolution of incidents.
Responsibilities include managing and supporting client deployment
events, operational support coordination, as well as planning and
managing software upgrades activities.
Cultivate and maintain client relationships, at both project and
executive level and facilitate regular communications.
Communicate effectively with clients to identify both business and
technical needs and evaluate alternative solutions.
Seek, implement, and train process improvements to increase overall
Bachelor's or Master's degree or equivalent in Computer Science,
Management Information Systems, Information Technologies or related
Knowledge and experience working with enterprise software, cloud
architecture, and SaaS products
Experience in integration and data exchange between software
Experience delivering solutions and supporting fortune 500 global
trong verbal and written communication skills
Ability to build trusted partnerships with executives and project
teams, both internal and external
Working knowledge of Software Implementation Methodologies
Experience with Agile methodologies
Knowledge of Project Management Software Tools, such as Microsoft
Project and JIRA
Pricing experience not required, but desirable
Potential for travel, less than 20%
Ability to manage multiple initiatives simultaneously
Competitive base salary + bonus
Comprehensive health benefits including medical and dental
Unlimited paid time off
Flexible working hours
All your information will be kept confidential according to EEO
Keywords: Vendavo, Boston , Technical Engagement Manager (Remote), IT / Software / Systems , Boston, Massachusetts
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