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ServiceNow Technical Senior Analyst

Company: Boston Consulting Group
Location: Boston
Posted on: November 23, 2021

Job Description:

WHAT YOU'LL DO
As a ServiceNow Technical Analyst you'll be responsible for supporting the end-to-end ServiceNow development lifecycle within multiple areas of the Platform. You will work in an Agile environment and directly support the Product Owner to deliver Initiatives with measurable business outcomes and key results. You will work closely with customers, as well as, engineering team members, facilitating and translating customer requirements into effective User Stories for incremental feature delivery. This role is pivotal in connecting the "What" and "Why" as conveyed by the Product Owner to the "How" being prepared and delivered by the Squad.
YOU'RE GOOD AT
Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into tactical engineering deliverables via Epics & Stories
Communicating clearly and effectively with a global team, both written and verbal
Data analysis and modelling, with a strong understanding of SaaS/PaaS configuration best practices
Providing a consultative approach to creative problem solving, advocating for scalable long-term solutions in favor of "quick fixes" (ultimately providing long term benefit for the business and technical architecture)
Root cause analysis and desire to provide scalable long-term solutions, including remediation of major incidents or other operational troubleshooting activities

YOU BRING (EXPERIENCE & QUALIFICATIONS)
Bachelor's degree preferred
5+ years' experience working as a Business Analyst, Data Analyst, ServiceNow Admin, or related field
ServiceNow subject matter expertise preferred, or related product
Strong understanding of IT service, business operational processes and workflow management
Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools

YOU'LL WORK WITH
You'll report directly to the ServiceNow Product Owner within BCG's IT Business Management Squad, working very closely with the entire Product Team including Scrum Master, Developers, and QA Analysts. Additionally, you will work with the Product Team's customers to gather and translate detailed requirements to populate the Product Backlog and support delivery of high-value business Initiatives.

Keywords: Boston Consulting Group, Boston , ServiceNow Technical Senior Analyst, IT / Software / Systems , Boston, Massachusetts

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