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Infrastructure Technical Specialist

Company: Accenture
Location: Boston
Posted on: January 16, 2022

Job Description:

Accenture Flex offers you the flexibility of local fixed duration project based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE s 100 Best Companies to Work For and Diversity Inc's Top 50 Companies for Diversity lists.As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.You will receive competitive rewards and access to benefits programs and world class learning resources. Accenture Flex employees work in their local metro area onsite at the project significantly reducing and or eliminating the demands to travel.Job Description:Position Scope Responsible for providing Advanced OS and Software Issue Resolution as remote support agents need to be able to triage an ambiguous problem and eventually use the tools available to him her to resolve the issue.Call Logging Opening a Trouble Ticket based on Severity LevelCall Monitoring Prioritization Call update Call Escalations Tracking each call to Resolution.

Keywords: Accenture, Boston , Infrastructure Technical Specialist, IT / Software / Systems , Boston, Massachusetts

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