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Field Services Engineer - Process Industries

Company: Watson-Marlow Fluid Technology Group (WMFTG)
Location: Wilmington
Posted on: January 16, 2022

Job Description:

Field Services Engineer - Process IndustriesWhy Watson Marlow:At Watson Marlow Fluid Technology Group you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference.Main Purpose of the RoleThe Field Service Engineer will support the Process Industries (Food & Beverage, Industrial, Waste Water Treatment sectors) is responsible for installation, training, qualification, sales support, and customer support of Watson-Marlow products in the U.S. territory. This support will be by means of phone, email, video conferencing, and/or on-site visits as required. ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The main responsibility of this role is to provide Field Service technical support to our customers cross the U.S. for all the Watson-Marlow brands, focusing on our industrial customers:

  • Willingness and ability to travel as required.
  • High level of availability and a flexible schedule.
  • Outstanding customer service attitude.
  • Have good mechanical and electrical aptitude.
  • Ability to learn quickly and willingness to continue gaining product knowledge.
  • 3-5 years of job related skills and training recommended.
  • Provide telephone, in-person, and online support to end-users.
  • Ability to understand electrical schematics, process flow diagrams, and technical manuals.
  • Be adaptable to changing business and project priorities and respond appropriately.
  • Extremely high commitment to safety of yourself and those around you.To be successful in this role, you will need:
    Qualifications
    • Bachelors of Science degree in a technical field and/or 3-5 years previous experience in engineering or providing field service support to industrial type companies.
    • Strong customer service focus as it relates to ensuring uptime for end users.
    • Excellent communication skills and a good team player with strong problem-solving abilities.
    • ERP software experience (Oracle, SAP, AX, etc.).
    • Hands on experience and knowledge of pumps, controls, and related fluid flow process equipment.
    • Professional customer facing personality and ability to solve problems.
    • Located near a major airport servicing the U.S.
    • Experience working with and at industrial type customer facilities, including the safety issues associated with such locations (industrial PPE, hard hat areas, working at height, slippery/uneven surfaces, etc.)We also off great benefits which include:
      • Medical
      • Dental
      • Vision
      • 401k (5% company match plus 3% employee match)
      • HSA & FSA
      • AD&D Insurance
      • Life Insurance
      • LTD
      • STD
      • Both Vacation and Sick time
        As a growing and ambitious organisation with a presence in over 60 global locations and across multiple markets, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

        What's in it for me? We offer a range of attractive staff benefits including accessible employee forums, comprehensive pension packages, flexible working arrangements, private medical healthcare for all employees and inclusive employment practices.

        About Watson Marlow
        Every day, we help companies across the globe to be more efficient and sustainable.
        Watson-Marlow Fluid Technology Group (WMFTG) is the world leader in niche peristaltic pumps and associated fluid path technologies. Comprising ten established brands, each with their area of expertise, but together offering our customers unrivalled solutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax- Sarco Engineering plc, we are proud to be a FTSE 100 company.

Keywords: Watson-Marlow Fluid Technology Group (WMFTG), Boston , Field Services Engineer - Process Industries, IT / Software / Systems , Wilmington, Massachusetts

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