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Information Technology Technical Support

Company: Robert Half
Location: Boston
Posted on: May 16, 2022

Job Description:

Our client in Boston, MA is looking for an IT Support Technician to join their team for a contract position.

This person will be responsible for answering our clients support line during business hours, and resolving or redirecting calls. Clients will rely on you to help with Tier 1 IT support issues and help reach the Tier 2 or Tier 3 technicians when needed.

You will be responsible for email-based Tier 1 support, as well as updating systems regularly to support the team in maintaining healthy backups, antivirus status and more.


--- Technical knowledge of Windows operating systems and Microsoft 365

--- Technical knowledge of macOS

--- Experience with virus removal

--- Experience with G-suite Administration

--- Experience working with a ticketing platform (Jira, Zendesk, Spiceworks, etc.)

--- Excellent customer service skills

--- Strong analytical and problem-solving skills

--- Works well under pressure

--- Ability to prioritize and balance conflicting tasks

Nice to have:

--- CompTIA A+ certification or equivalent

--- Experience with antivirus programs

--- Experience with phone system management and administration

--- Networking skills and experience

Keywords: Robert Half, Boston , Information Technology Technical Support, IT / Software / Systems , Boston, Massachusetts

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