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Field Service Engineer

Company: Singular Genomics
Location: Boston
Posted on: May 16, 2022

Job Description:

Job DescriptionABOUT SINGULAR GENOMICSSingular Genomics is inventing at the forefront of genomics, one of the world's fastest-growing industries. We are a publicly traded life science technology company that is leveraging novel, next generation sequencing (NGS) and multiomics technologies to build products that empower researchers and clinicians. Our novel Sequencing Engine is the foundational technology that drives Singular Genomics' products in development and our core product tenets: power, speed, flexibility and accuracy. We are passionate about the promise of genomics to improve human health and are committed to making it a reality. We offer a dynamic, fast-paced, results-oriented environment where employees can make a significant impact in a rapidly expanding company. Innovation, continuous learning, and multi-disciplinary collaboration are pillars of our culture. We are located in La Jolla, California at the center of the biotech hub on the Torrey Pines Mesa close to the Pacific Ocean—next door to prestigious institutions like the Salk Institute, Scripps Research Institute, Sanford Burnham and UCSD. Position Summary: As a Field Service Engineer, you will be responsible for installation, preventive maintenance, and all other instrument services at Customer sites. You will also be responsible for maintaining complete and accurate records for services rendered. Travel (-50%) is to be expected. This role is be based remotely, servicing the East Coast region. This role is ideally suited to a candidate who is self-motivated and excited by a startup environment where opportunity to rise to frequent and diverse challenges is commonly encountered. Responsibilities:

  • Installation and deinstallation of Singular Genomics instruments at client sites.
  • Service, repair and perform preventive maintenance on Singular Genomics instruments.
  • Assess maintenance needs and implement a plan of action for instrument service.
  • Maintain accurate and up-to-date record log for services rendered.
  • Maintain accurate service spares inventory.
  • Create and maintain positive working relationships with customers.
  • Work closely with the Systems Integration and Engineering team to analyze and debug field hardware issues.
  • Effectively communicate issues/problems and results that impact schedules, accuracy and reliability of data, and product quality
  • Specific duties may vary depending upon departmental requirements. Qualifications:
    • Associate degree is highly preferred or equivalent additional years of experience.
    • Minimum 5 years of experience in field service.
    • Computer experience and literacy is essential. Linux experience is a plus.
    • Strong verbal and written communications skills.
    • Strong mechanical/electrical fundamentals and analytical background.
    • Excellent problem-solving skills and demonstrated ability to organize and move project tasks forward in an orderly and structured approach.
    • Microscopy, NGS sequencing, and fluidic instrumentation experience preferred.
    • Experience with ticket / case management software to track service calls.
    • A wide degree of creativity is expected including the ability to multi-task and work productively in a demanding environment with changing priorities. Ability to independently complete assignments with minimal supervision.
    • Proficiency in MS Office, SalesForce.com and other related software
    • Demonstrated capability of maintaining professional composure in stressful situations.
    • Physical requirements: ability to lift at least 40 lbs.Please be aware that, as a condition of employment, Singular Genomics requires proof of COVID vaccination for all employees (subject to limited exceptions) beginning November 1, 2021. Singular Genomics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Singular Genomics, Boston , Field Service Engineer, IT / Software / Systems , Boston, Massachusetts

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