Information Technology Support Specialist
Company: firstPro, Inc
Location: Boston
Posted on: June 25, 2022
Job Description:
Requirements
- Bachelor's degree in Computer Science, Management Information
Systems or related field, or an equivalent combination of
education, training and experience is required
- 2+ years of hands-on experience with installations,
administration, and troubleshooting of computer hardware, software
(Windows, Mac & Linux)
- Good knowledge of networks
- Good knowledge of Google Workspace and Active Directory
- Experience installing and troubleshooting
Jamf/JumpCloud/ManageEngine or similar platforms
- Ability to triage issues as they arise and manage your time is
required
- Ability to occasionally work evenings or weekends in (rare)
emergencies is required
- Ability to provide remote support to team members not in the
office required
- 5% travel may be requiredRole & Responsibilities
- Manage computer systems and information technology
- Manage the onboarding and termination processes in all systems
(Provide employees with first-level contact and support, user
account management, email system, Internet access, office systems,
installation of new computers, etc.)
- Own IT and digital data procedures; execute control and assess
their functionality
- Manage hardware (such as user endpoints (MacOS, Windows and
Linux), servers, printers, networking, etc.) including vendor
relations.
- Manage the company users, groups, roles, and permissions to all
resources.
- Manage and track asset inventory, SaaS platforms, users and
software licenses, tracking, and assisting the Security team with
access rights reviews.
- Manage IT projects and roll them out to all employees
- Closely work with our security department on deploying security
systems, controls and internal/external audits.
- Install new software and hardware components
- Troubleshoot problems and identify solutions with company
equipment (computers, tablets, phones, etc.)
- Maintain the office network infrastructure
- Prioritize tickets that enter our tracking system
- Ensure security of all systems by administering
permissions
- Coordinate with vendors as required
- Lead training on appropriate use of hardware and software as
appropriat
Keywords: firstPro, Inc, Boston , Information Technology Support Specialist, IT / Software / Systems , Boston, Massachusetts
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