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Information Technology Support Specialist

Company: firstPro, Inc
Location: Boston
Posted on: June 25, 2022

Job Description:


  • Bachelor's degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required
  • 2+ years of hands-on experience with installations, administration, and troubleshooting of computer hardware, software (Windows, Mac & Linux)
  • Good knowledge of networks
  • Good knowledge of Google Workspace and Active Directory
  • Experience installing and troubleshooting Jamf/JumpCloud/ManageEngine or similar platforms
  • Ability to triage issues as they arise and manage your time is required
  • Ability to occasionally work evenings or weekends in (rare) emergencies is required
  • Ability to provide remote support to team members not in the office required
  • 5% travel may be requiredRole & Responsibilities
    • Manage computer systems and information technology
    • Manage the onboarding and termination processes in all systems (Provide employees with first-level contact and support, user account management, email system, Internet access, office systems, installation of new computers, etc.)
    • Own IT and digital data procedures; execute control and assess their functionality
    • Manage hardware (such as user endpoints (MacOS, Windows and Linux), servers, printers, networking, etc.) including vendor relations.
    • Manage the company users, groups, roles, and permissions to all resources.
    • Manage and track asset inventory, SaaS platforms, users and software licenses, tracking, and assisting the Security team with access rights reviews.
    • Manage IT projects and roll them out to all employees
    • Closely work with our security department on deploying security systems, controls and internal/external audits.
    • Install new software and hardware components
    • Troubleshoot problems and identify solutions with company equipment (computers, tablets, phones, etc.)
    • Maintain the office network infrastructure
    • Prioritize tickets that enter our tracking system
    • Ensure security of all systems by administering permissions
    • Coordinate with vendors as required
    • Lead training on appropriate use of hardware and software as appropriat

Keywords: firstPro, Inc, Boston , Information Technology Support Specialist, IT / Software / Systems , Boston, Massachusetts

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