Information Technology Support Specialist

Company: firstPro, Inc
Location: Boston
Posted on: June 25, 2022

Job Description:

Requirements

• Bachelor's degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required
• 2+ years of hands-on experience with installations, administration, and troubleshooting of computer hardware, software (Windows, Mac & Linux)
• Good knowledge of networks
• Good knowledge of Google Workspace and Active Directory
• Experience installing and troubleshooting Jamf/JumpCloud/ManageEngine or similar platforms
• Ability to triage issues as they arise and manage your time is required
• Ability to occasionally work evenings or weekends in (rare) emergencies is required
• Ability to provide remote support to team members not in the office required
• 5% travel may be requiredRole & Responsibilities
  • Manage computer systems and information technology
  • Manage the onboarding and termination processes in all systems (Provide employees with first-level contact and support, user account management, email system, Internet access, office systems, installation of new computers, etc.)
  • Own IT and digital data procedures; execute control and assess their functionality
  • Manage hardware (such as user endpoints (MacOS, Windows and Linux), servers, printers, networking, etc.) including vendor relations.
  • Manage the company users, groups, roles, and permissions to all resources.
  • Manage and track asset inventory, SaaS platforms, users and software licenses, tracking, and assisting the Security team with access rights reviews.
  • Manage IT projects and roll them out to all employees
  • Closely work with our security department on deploying security systems, controls and internal/external audits.
  • Install new software and hardware components
  • Troubleshoot problems and identify solutions with company equipment (computers, tablets, phones, etc.)
  • Maintain the office network infrastructure
  • Prioritize tickets that enter our tracking system
  • Ensure security of all systems by administering permissions
  • Coordinate with vendors as required
  • Lead training on appropriate use of hardware and software as appropriat

Keywords: firstPro, Inc, Boston , Information Technology Support Specialist, IT / Software / Systems , Boston, Massachusetts