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Field Service Engineer

Company: Lighthouse Professional Services
Location: Boston
Posted on: September 25, 2022

Job Description:

Lighthouse Professional Services, a division of Staffing 360 Solutions group of companies, has been providing contract and direct hire talent to client companies, ranging from small businesses to Fortune 500 corporations for over 50 years. Our offices are in New York, Connecticut, and Massachusetts, and we work with clients across the country. Our management and recruiting teams are led by experienced industry professionals. We invest in excellent working partnerships, powered by people.We are currently seeking a Field Service Engineer in Cambridge, MAPosition Summary and Special Duties:As a (an) Job Title your day-to-day duties will consist of and may not be limited to: Central Location - Cambridge, MAOn-site service efficiently and effectively on instruments and equipment as requested or initiated. This includes but is not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments, and part replacement. Adheres to service manuals, technical procedures and direction while properly documenting and managing work activity, billing, and quality documents in-house, on site at customer facilities or over the phone as required.Responsible for accurate calendar entries and itinerary. Works with Dispatch, and the area service manager to balance workload / call schedule against competing priorities to achieve high levels of internal and external customer satisfaction.Promotes the sale of service products to meet budgeted targets. Activities include defining customer needs, understanding service products, quoting and selling activities. Fosters cross selling leads to promote growth for sales colleagues. Responsible for corporate assets including company vehicle, inventory, company tools, equipment, and all other assigned assets.Establish and maintain technical competencies and knowledge pertaining to service activities described. Satisfactory completion service training curriculum on an ongoing basis.Creates a high level of customer satisfaction through exhibiting both technical and customer skills. Demonstrates a positive can-do professional image and attitude in front of customers and colleagues always. Communicates status and expectations in both written and verbal formats in clear, complete, concise manner at frequent or as requested intervals. Exhibits excellent proactive pre- call planning and follow up skills.The position may require routine extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer and/or ENA and Service needs.Responsible for inventory management of spare parts. Maintains and re-orders suitable inventory and complies with all the company's inventory control policies, procedures, rules, and regulations.Responsible to follow all required elements of the Quality Management System.*Requires vaccination against COVID-19. All new hires must be vaccinated against COVID-19, or have a qualified medical or religious exemption, prior to the start of employment**Associate degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training, and three to five years' related experience and/or training,Responsibilities:Requirements:DETAILS: Direct Hire.Duration: Direct HireLocation: Cambridge, MASalary: Depending on ExperienceQualified candidates are encouraged to apply immediately!Please include a clean copy of your resume and salary expectations and any references.

Keywords: Lighthouse Professional Services, Boston , Field Service Engineer, IT / Software / Systems , Boston, Massachusetts

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