Field Service Engineer - San Francisco/Bay Area

Company: MilliporeSigma
Location: Burlington
Posted on: September 25, 2022

Job Description:

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout Northern California with a primary focus of customers in the San Francisco Bay Area. You will also be responsible to provide backup support to neighboring territories as required. Responsibilities will include but are not limited to: Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer andperform system validations/qualifications, as required, response time ranging from 24hr onsite up to 2 weeks)Respect all customer on-site rules and regulations including good on-site housekeeping practicesAccurate and detailed completion of Work Orders and related documentationClose Work Orders dailyProvide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs. Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frameMaintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory)Maintain tools and test equipment in proper working order and calibration (tools include minor power tools, hand tools, etc.; test equipment includes meters used for verification/qualification procedures)Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM toolMaintain timely, courteous, effective, and professional communications between all customers, internal and external. Emergency responses could require a 2hr callback window requiring maximum of 24-hour on-site response timeAssist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems TeamSubmission of expense reports every two weeksMeet customer site requirements including, but not limited to vendor credentialing, background checks, and immunization requirements as neededOvernight travel as required, both domestic and international. Amount of travel depends on territory (10-60%), training, team meetings and coverage/support for other territories. Must possess a current passport or be eligible to obtain oneWork outside of normal business hours as business needs dictate, including willingness to work overtime as required. Customer base includes clinical customers who at times require emergency service during nights, weekends, and holidays Physical Attributes:50-pound minimum lifting requirement, without assistance. Ability to move and/or lift to 165lbs, with assistance Who You Are:Minimum Qualifications:Associate's Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, or other Engineering fieldValid driver's license with clean driving record Preferred Qualifications:1+ year military electronics/mechanical experience1+ years field service experience and/or experience in other applicable skilled tradesProficiency with tools and test equipment.Effective written and verbal communication skillsAbility to handle difficult customers and situationsBasic IT skills (i.e., ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.)

Keywords: MilliporeSigma, Boston , Field Service Engineer - San Francisco/Bay Area, IT / Software / Systems , Burlington, Massachusetts