Field Service Technician III

Company: Orion Talent
Location: Boston
Posted on: November 26, 2022

Job Description:

Orion Talent, the nation---s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Field Service Technician III positions with a global service organization specializing in supporting customers in the processing, packaging, and material handling markets. Position Details Location: Boston, MA Salary: $30-$38/hr Hours: 50-55 hours/week, 70-80% travel (mostly regional travel) Benefits: Our client offers their staff a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Life Insurance, Short Term Disability, Long Term Disability, 401-K (4% matching), 120hrs Paid Vacation Time, and 10 Paid Holidays. Hourly differential for OT(1.5x)/Saturdays(1.5x)/Sundays(2x)/Holidays(3x). Position Description As a Field Service Technician III, you will be responsible for exceeding expectations in response times, first time fixes, and customer satisfaction services with an intensive travel requirement. Specific responsibilities will include: --- Travel extensively and efficiently to customer sites and provide installation, commissioning, emergency on-site repairs, preventative maintenance, audits, retrofits, and training services. --- Perform extensive mechanical and electrical modifications including PLC program modifications and servo drive reconfigurations. --- Maintain first time fix, field response time, and customer satisfaction rate at the target level. --- Hold site visit meetings with assigned contact, including opening scope and exit meetings. --- Be responsible for coordinating communication between the field, line management, and the internal support staff. --- Be responsible for timely and accurate documenting and reporting of all service-related activities. --- Provide timely feedback to quality department on equipment reliability and design. --- Conduct training with customer---s personnel to ensure an understanding of the theory of operation, proper functionality, and general maintenance of equipment. --- Ensure paperwork, timesheets, CRM entries, expenses, and other paperwork functions are done promptly, on time and to a high quality. Position Requirements --- Minimum of AAS or BS in Mechatronics, EE, EET, EECS or Industrial Electronics or military equivalent. --- Minimum of five years--- experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field or commensurate military experience. --- Experience and ability to travel extensively throughout the week away from home. --- Experience with troubleshooting PLCs and making minor program edits. --- Experience with PLC-HMI integration a plus. --- Enjoy taking on challenges and have advanced critical thinking skills. --- Strong attention to detail and administrative experience are also highly valued.

Keywords: Orion Talent, Boston , Field Service Technician III, IT / Software / Systems , Boston, Massachusetts