Technical Publisher Manager / Technical Documentation Manager (935)

Company: Axtria, Inc.
Location: Boston
Posted on: January 27, 2023

Job Description:

The Company
Founded in 2010, Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to improve their lives.

Technology innovation has been our winning differentiation, and we continue to leapfrog the competition with platforms that deploy Artificial Intelligence and Machine Learning. With customers in over 30 countries, Axtria is one of the biggest global commercial solutions providers in the Life Sciences industry. We continue to win industry recognition for growth and are featured in some of the most aspirational lists - INC 5000, Deloitte FAST 500TM, NJBiz FAST 50, SmartCEO Future 50, Red Herring 100, and several other growth and technology awards.

The Role
This position will be responsible for creating learning experiences that instill a mastery of our products in our customers, partners, and employees. The learning experiences will be delivered via two different channels - technical publications and training courses. The audience for both learning experiences include business users, implementation users and administrators at customers, partners who implement our product, and internal implementation teams. A critical part of the role is a desire to understand the product inside and out. You will roll up your sleeves and work with the product to design and build the right learning experiences. You will also set the example for best practices in user-centered technical writing as part of the cross-functional team. You will participate on product teams, join scrum meetings, and become a product expert.

You will work closely with our product management and engineering teams to ensure our learning experiences complement product offerings to help grow the company. You will engage directly with Axtria's services teams to understand the challenges that they are facing and engage with our partners and customers to make sure our learning experiences are effective.

This is a leadership role that will manage a small group of technical writers, while working closely with product managers and SMEs globally.

This role reports to the Head of Product Management. Location is Berkeley Heights, NJ. Travel expectation less than 10% as needed.

Key Responsibilities

• Produce high-quality learning experiences -feature guides, release notes, API docs, training materials and more - to guide and educate customers, partners and internal teams. Develop deep product knowledge through researching, partnering with SMEs, and using the product.
• The role is responsible for creating and updating learning experiences for the Axtria portfolio of products.
• Should be able to document complex technical topics very clearly, concisely, and in an easily understood manner in team collaboration tools such as Confluence, SharePoint and Wiki.
• Ideal candidate should have significant experience as a Technical Writer in a fast-paced software development environment following Agile methodology.
• A good eye for developing learning experiences that include text, graphics, videos, and simulations.
• Help build our writing team's standards, processes, and best practices.
• Shape the development of our content management system with your writing expertise.
• Hire, advise, assist, and mentor other writers, and participate in collaborative content reviews.
• Strong work ethic, initiative, and drive
  
  Required Experience/Skills
  
  • Bachelor's Degree required.
  • 7-12 years experience developing technical publications for B2B SaaS companies and at least 2-3 years leading and mentoring technical writers
  • Experience using modern technical publications toolsets and setting standards for technical publications to exceed the expectations of the modern enterprise B2B user.
  • Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
  • Embrace a user-centric approach to focus on what the customer needs, not what the system does.
  • Exceptional audience analysis, written and verbal communication, and problem solving.
  • Portfolio of writing samples that communicate technical information in a modern, conversational voice and tone.
    
    The Preferred Qualifications
    
    • Experience working in a fast-paced environment.
    • Experience working in an Agile environment, using Scrum and Kanban methodologies.
    • Demonstrated business acumen, including experience measuring and calibrating the impact of your work against key business and customer experience goals.
      
      The exact nature of duties, level of role as well as the salary and compensation package will be commensurate with experience and salary history.
      
      Axtria is an EEO/AA employer M/F/D/V. We offer attractive performance-based compensation packages including salary and bonus. Comprehensive benefits are available including health insurance, flexible spending accounts, and 401k with company match. Immigration sponsorship will be considered.
      
      #LI-VG1

Keywords: Axtria, Inc., Boston , Technical Publisher Manager / Technical Documentation Manager (935), IT / Software / Systems , Boston, Massachusetts