Technical Trainer

Company: Avidia Bank
Location: Hudson
Posted on: January 27, 2023

Job Description:

Avidia Bank

Equal Employment Opportunity/M/F/disability/protected veteran status

Description:
Position Overview:
Serves as the primary resource to prepare and deliver technical training programs to bank employees. Supports the employee population by building the technical skills and knowledge within the bank to achieve the bank's strategic goals.

Primary Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:
Prepares and delivers various training classes (including but not limited to Teller, Customer Service, Introduction to Systems/Applications) to bank employees with differing skill levels.
Ensures learning is ingrained through post-course follow-up, reinforcement, and utilization of new skills.
Maintains and updates employee training documentation including manuals, job aids and training guides.
Updates training curriculum to reflect the latest policy and procedure versions and enhancements.
Delivers ad-hoc training and tutorials either virtually or on-site as required.
Administers and creates training video content for online learning platforms.
Assists in the development of new training programs and the continued development of existing content based on feedback, program impact and industry developments.
Coordinates workshops for new product rollouts, policy and procedure changes for all staff.

Requirements:
High School diploma or equivalent combined with banking industry specific training and education.
Two years experience in retail banking, preferably including Teller and Platform experience.
Knowledge of retail banking regulations and common practices.
Excellent presentation, communication and interpersonal skills.
The ability to work independently, prioritize multiple tasks, and adapt to an ever-changing environment.
Highly proficient and comfortable with business applications including Microsoft Office and CRM platforms (Salesforce preferred).
Experience with banking core processing systems (FIS preferred).

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled
Member FDIC/DIF

PM21

PI201539781

Keywords: Avidia Bank, Boston , Technical Trainer, IT / Software / Systems , Hudson, Massachusetts