Technical Trainer
Company: Avidia Bank
Location: Hudson
Posted on: January 27, 2023
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Job Description:
Avidia Bank
Equal Employment Opportunity/M/F/disability/protected veteran
status
Description:
Position Overview:
Serves as the primary resource to prepare and deliver technical
training programs to bank employees. Supports the employee
population by building the technical skills and knowledge within
the bank to achieve the bank's strategic goals.
Primary Responsibilities:
Performs any functions necessary, within scope of authority and
expertise, to provide the highest level of service and
responsiveness to customers:
Prepares and delivers various training classes (including but not
limited to Teller, Customer Service, Introduction to
Systems/Applications) to bank employees with differing skill
levels.
Ensures learning is ingrained through post-course follow-up,
reinforcement, and utilization of new skills.
Maintains and updates employee training documentation including
manuals, job aids and training guides.
Updates training curriculum to reflect the latest policy and
procedure versions and enhancements.
Delivers ad-hoc training and tutorials either virtually or on-site
as required.
Administers and creates training video content for online learning
platforms.
Assists in the development of new training programs and the
continued development of existing content based on feedback,
program impact and industry developments.
Coordinates workshops for new product rollouts, policy and
procedure changes for all staff.
Requirements:
High School diploma or equivalent combined with banking industry
specific training and education.
Two years experience in retail banking, preferably including Teller
and Platform experience.
Knowledge of retail banking regulations and common practices.
Excellent presentation, communication and interpersonal skills.
The ability to work independently, prioritize multiple tasks, and
adapt to an ever-changing environment.
Highly proficient and comfortable with business applications
including Microsoft Office and CRM platforms (Salesforce
preferred).
Experience with banking core processing systems (FIS
preferred).
Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled
Member FDIC/DIF
PM21
PI201539781
Keywords: Avidia Bank, Boston , Technical Trainer, IT / Software / Systems , Hudson, Massachusetts
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