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Technical Support Specialist

Company: Experis
Location: Boston
Posted on: March 20, 2023

Job Description:

Title: Technical Support Specialist Location: On-Site in Boston, MA Type/ Duration: 6-month Contract Industry: Financial The Technical Support Specialist will be a part of the IT Support team providing excellent customer support for all Windows and Mac hardware/software related issues and requests. In addition, Specialist will perform desktop & laptop equipment repair, troubleshooting, and preventative maintenance tasks.Qualifications & Requirements

  • 2-4 + years of experience in the field working as an IT Support Specialist or in a related area
  • Experience working with Mac and Windows 7/Windows 10 operating systems, iPhones, and iPads
  • Working knowledge of multiple systems and platforms specific to MAC user bases
  • Excellent technical knowledge of personal computers and desktop hardware
  • Able to operate effectively in a team environment with both technical and nontechnical team members
  • Strong analytical and problem-solving skills and excellent communication skills (verbal + written)
  • Microsoft Certified Technology Specialist essential, A+, or similar certifications (PREFERRED)Responsibilities
    • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
    • Documents, maintains, upgrades, or replaces hardware and software systems
    • Install, upgrade, support, and troubleshoot Windows 7 / 10, Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications
    • Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment, etc
    • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
    • Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any personal computers, notebooks, or any other equipment that has authorized access to the network
    • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support teamWhy should you choose Experis?
      • Medical, Dental, Vision, 401k
      • Weekly pay with direct deposit
      • Consultant Care support
      • Free Training to upgrade your skills
      • Dedicated Career Partner to help you achieve your career goals

Keywords: Experis, Boston , Technical Support Specialist, IT / Software / Systems , Boston, Massachusetts

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