Technical Support Specialist
Company: Experis
Location: Boston
Posted on: March 20, 2023
Job Description:
Title: Technical Support Specialist Location: On-Site in Boston,
MA Type/ Duration: 6-month Contract Industry: Financial The
Technical Support Specialist will be a part of the IT Support team
providing excellent customer support for all Windows and Mac
hardware/software related issues and requests. In addition,
Specialist will perform desktop & laptop equipment repair,
troubleshooting, and preventative maintenance tasks.Qualifications
& Requirements
- 2-4 + years of experience in the field working as an IT Support
Specialist or in a related area
- Experience working with Mac and Windows 7/Windows 10 operating
systems, iPhones, and iPads
- Working knowledge of multiple systems and platforms specific to
MAC user bases
- Excellent technical knowledge of personal computers and desktop
hardware
- Able to operate effectively in a team environment with both
technical and nontechnical team members
- Strong analytical and problem-solving skills and excellent
communication skills (verbal + written)
- Microsoft Certified Technology Specialist essential, A+, or
similar certifications (PREFERRED)Responsibilities
- Maintains, analyzes, troubleshoots, and repairs computer
systems, hardware and computer peripherals
- Documents, maintains, upgrades, or replaces hardware and
software systems
- Install, upgrade, support, and troubleshoot Windows 7 / 10,
Microsoft Office, Apple, Mac, iPhones, iPads, and any other
authorized desktop applications
- Performs general preventative maintenance tasks on computers,
laptops, printers, and any other authorized peripheral equipment,
etc
- Returns defective equipment/parts to maintenance inventory,
documents customer repairs, maintains and restocks assigned parts
inventory to ensure proper spare parts levels
- Responsible for monitoring, operating, managing,
troubleshooting, and restoring to service any personal computers,
notebooks, or any other equipment that has authorized access to the
network
- Dealing with hardware and application support queries and
issues reported to the support desk and escalated to the Desktop
Support teamWhy should you choose Experis?
- Medical, Dental, Vision, 401k
- Weekly pay with direct deposit
- Consultant Care support
- Free Training to upgrade your skills
- Dedicated Career Partner to help you achieve your career
goals
Keywords: Experis, Boston , Technical Support Specialist, IT / Software / Systems , Boston, Massachusetts
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