Field Service Technician I
Company: Canon Solutions America, Inc.
Location: Dedham
Posted on: March 20, 2023
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Job Description:
US-MA-Dedham - US-RI-Warwick Canon Solutions America,
Inc.Requisition ID: 27553Category: Field ServicePosition Type:
Full-TimeOverviewIf finding an effective fix and supporting
customers with the highest level of service standards sounds
appealing to you, Canon Solutions America, a leader in technology,
solutions, and services, wants to know your story. We're actively
seeking a Digital Service Specialist to deliver amazing experiences
and elevated efficiency within the routine maintenance of
Canon-supported products in accordance with Service and Parts
Standards. ResponsibilitiesIn this position, you'll be accountable
for:- Reporting to your manager product failure trends and
serviceability issues with necessary supported documentation,
ensuring accurate information and record keeping.- Meeting customer
demands by providing efficient, responsive, and accurate
Field/Shop/on-site maintenance.- Properly maintaining all technical
information, Field Service Reports, Expense Reports, and Canon
property assigned.- Showcasing strong customer communication and
satisfaction skills.- Maintaining the performance of assigned
machines.- Facilitating performance at a level which helps to
achieve the branch/district's overall metric targets.
QualificationsPlease note: this is a customer-facing role, and
requires compliance with customer policies and protocols, which may
include COVID-19 vaccination and other measures relating to
COVID-19.Do you meet these requirements?- Hold a High School
diploma or equivalent experience required.- Possess a basic
understanding of internet environments and the ability to
successfully complete the 120-day introductory period and the PDIF
(Printing and Digital Imaging Foundations) new-hire class.- Ability
to travel (valid driver's license and acceptable driving record
necessary).- Capable of functioning in a 24/7 environment, while
performing shift work and on-call rotations.- Required to take all
necessary steps to obtain security and/or other clearances required
by customers to enter the customers' premises.- Must be able to
lift 50 pounds and be active more than 50 percent of the time
(walking, standing, stooping/kneeling). Company OverviewAbout our
Company - Canon Solutions America, Inc. empowers companies of all
sizes to succeed by supplying market leading enterprise,
production, and large format printing solutions, supported by
exceptional professional service offerings. With unwavering
dedication to promote professional innovation, Canon Solutions
America, Inc. helps drive sustainability, nurture efficiency, and
regulate costs through the unification of comprehensive digital and
traditional printing and document management solutions. As a wholly
owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is
headquartered in Melville, NY and has sales and service locations
across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which
earned approximately $30.4 billion in global revenue in 2020, ranks
third overall in U.S. patents granted in 2020 and was named one of
Fortune Magazine's World's Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. If you are not
reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers. #CSA Posting Tags#PM20 #LI-SH4
#ID22PI207417922
Keywords: Canon Solutions America, Inc., Boston , Field Service Technician I, IT / Software / Systems , Dedham, Massachusetts
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