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Travel Operations Analyst

Company: Atlas Travel & Technology Group Inc
Location: Marlborough
Posted on: March 20, 2023

Job Description:


This position reports to: Director, Product Management & Customer Implementations
Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture.
The travel operations analyst works within the product management team to analyze and document systems and processes, outline business requirements and find successful and efficient business solutions. Some common responsibilities for the travel operations analyst include performing user acceptance testing, preparing system requirements, providing clarification on requirements, advising development and testing teams and contributing to the product roadmap.
Responsibilities and Duties:

  • Perform research analysis, problem definitions and clarifications, and business translation support for internal teams including product and program management, front office operations, and development team
  • Work closely with program managers to convert business requirements into agile epics and stories
  • Prepare backlog and participate in meetings to elaborate, define accurate acceptance, prioritize, size and schedule stories into sprints
  • Assist in the design and execution of testing scenarios and user acceptance testing
  • Compile, define, translate and document business and functional requirements for development team
  • Work closely with development team to record changes to stories and subtasks as they evolve during sprints
  • Create workflow diagrams to document process
  • Work with business process owners, subject matter experts, and other stakeholders on data discovery, personal data inventory and data mapping
  • Coordinate and support special projects as needed

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Strong analytical and problem-solving skills
    • Strong technical acumen
    • Ability to collaborate across teams
    • Excellent troubleshooting skills to root cause complex issues
    • Must be proactive and innovative in research and analysis efforts
    • Excellent attention to detail, accuracy, prioritization and deadlines
    • Strong verbal, written communication, interpersonal and organizational skills
    • Technical writing skills (preferred)

      Core Competencies:
      Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company

      • Initiative and Creativity
      • Judgement
      • Cooperation / Teamwork
      • Quality of Work
      • Reliability
      • Support of Diversity

        Education and/or Experience:

        • Bachelor's Degree
        • 2-5 years as an analyst or related field
        • Agile development methodology experience (preferred)
        • Travel industry experience (preferred)

          PC Skills:

          • Experience with agile development work management tools
          • Atlassian tool suite preferred; (Jira and Confluence)
          • Knowledge of TrustArc workflow documentation for Compliance, Data Protection, or similar (preferred)

            Language Skills:
            Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.
            Physical and Mental Demands:
            The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            • Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
            • Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
            • Requires ability to move about to access file cabinets, office equipment, etc.
            • Requires ability to operate a computer, telecommunication's devices and other office equipment for prolonged periods of time throughout the work day.
            • Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
            • Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
            • Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
            • Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
            • Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

              Travel (for positions requiring travel):

              • Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

                Work Environment:
                The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.
                We offer a competitive salary and a comprehensive benefits package including Medical, Dental, Vision, Life/AD&D, LTD, 401K, paid holidays, vacation, sick & personal time and more. Atlas Travel & Technology Group is a Certified B Corp organization and encourages diversity in our workplace.


Keywords: Atlas Travel & Technology Group Inc, Boston , Travel Operations Analyst, IT / Software / Systems , Marlborough, Massachusetts

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