Field Technical Support Representative

Company: Kforce Technology
Location: Burlington
Posted on: March 20, 2023

Job Description:

Kforce is immediately adding a full-time Field Technical Support Representative in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Burlington, MA.

Summary:
This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to our client's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This position will be in a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.

This is a team based group of self-starting, technical/mechanical delivery professionals. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both the company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow our client's business in a profitable manner and within budget. It is imperative that the Field Technical Support Representative understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Keywords: Kforce Technology, Boston , Field Technical Support Representative, IT / Software / Systems , Burlington, Massachusetts