Field Technical Support Representative
Company: Kforce Technology
Location: Burlington
Posted on: March 20, 2023
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Job Description:
Kforce is immediately adding a full-time Field Technical Support
Representative in support of our nationally recognized, Consumer
and Commercial Electronic R&D client in Burlington, MA.
Summary:
This customer facing, non-exempt PC/Printer field break/fix
position provides a wide range of hardware support and related
services specifically to our client's PC Products customers.
Products include Laptop, Desktop, RPOS, and Workstation products.
Printer knowledge is a huge plus. This position will be in a fast
paced, constantly changing environment that requires positive
approaches and demonstrated success at handling multiple stressors.
Candidates must be self-contained, resourceful and determined for
success.
This is a team based group of self-starting, technical/mechanical
delivery professionals. This ever changing environment presents
each team member with various daily events that educate customers
about the technology, manage critical service events, and interact
with multiple levels of both the company and customer
management/teams. These teams are responsible for completely
satisfied customers and helping to grow our client's business in a
profitable manner and within budget. It is imperative that the
Field Technical Support Representative understands the financial
aspects and business impact of what they deliver, how and why.
Typical types of reactive, on customer site, service events
include, but are not limited to: configuring hardware, software and
simple network components, install, unit repair, and working with
escalation personal performing and assisting in technical action
plans to remediate pc/print issues.
Keywords: Kforce Technology, Boston , Field Technical Support Representative, IT / Software / Systems , Burlington, Massachusetts
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