Information Technology Leader / Manager
Company: The Computer Merchant, LTD.
Posted on: September 19, 2023
JOB TITLE: Information Technology Manager
JOB LOCATION: Woburn, MA
WAGE RANGE*: $ 65-75 hr
JOB NUMBER: 23-02074
The Manager of Information Technology's primary responsibility is
to oversee the streamlined operation of the IT department and to
ensure it aligns with the business objectives of the organization.
This individual's principal goals are to develop and manage
application portfolios for each department and to attain all IT
service level agreements for the user community within the
organization. In addition, the IT Leader will be responsible for
the overall administration and support of the ERP system.
The Manager of IT will plan, coordinate, direct, and design all
operational activities of the IT department, as well as provide
direction and support for IT solutions that enhance
mission-critical business operations
Strategy & PlanningManage IT department operational and strategic
planning, including business requirements, project planning, and
organizing and negotiating the allocation of resources.
Operational ManagementWhere necessary, re-engineer applications
support to ensure it aligns with business processes, tactical
planning, and strategic vision.
Define and communicate project milestones, service level
agreements, and resource allocation to executive team, department
leads, support staff, and end users.
Develop and review budgets for and from IT department divisions and
ensure they comply with stated goals, guidelines, and
Review performance of IT systems to determine operating costs,
productivity levels, and upgrade requirements.
Benchmark, analyze, report on, and make recommendations for the
improvement of the IT infrastructure and IT systems.
Develop bid requirements for all hardware and software upgrades,
reviews submitted bids for compliance with stated requirements, and
makes the appropriate award.
Authorize and oversee the deployment, monitoring, maintenance,
development, and support of all hardware and software based on
Develop business case justifications and cost/benefit analysis for
IT spending and initiatives.
Direct research on potential technology solutions and
implementations in support of new initiatives, opportunities, and
Oversee provision of end-user services, including help desk and
technical support services.
Develop and implement all IT policies and procedures, including
those for architecture, security, disaster recovery, standards,
purchasing, and service provision.
Work with leadership to negotiation and administration of vendor,
outsourcer, and consultant contracts and service agreements.
Manage IT staffing, including recruitment, supervision, scheduling,
development, evaluation, and disciplinary actions.
Establish and maintain regular written and in-person communications
with the organization's executives, department heads, and end users
regarding pertinent IT activities.
Formal Education & CertificationUniversity degree in the field of
information systems and 10-15 years related work experience.
Knowledge & ExperienceProven experience with Distribution ERP
systems preferred Microsoft Business Central
Proven experience in IT infrastructure strategic planning and
development, project management, and policy development.
Good understanding and technical knowledge of current network and
PC operating systems, hardware, protocols, and standards, including
Windows, office 365, SDWan, SharePoint.
Experience with systems design and development from business
requirements analysis through to day-to-day management.
Knowledge of business theory, business processes, management,
budgeting, and business office operations.
Superior understanding of the organization's goals and
Demonstrated ability to apply IT in solving business problems.
In-depth knowledge of applicable laws and regulations as they
relate to IT.
Strong understanding of human resource management principles,
practices, and procedures.
Personal AttributesStrong leadership skills.
Excellent written, oral, and interpersonal communication
Ability to conduct and direct research into IT issues and
Ability to present ideas in business-friendly and user-friendly
Highly self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritize and execute tasks in a
Extensive experience working in a team-oriented, collaborative
Work ConditionsOn-site 4 days per week on call based on
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard,
mouse, power tools, and to handle other computer components.
Occasional inspection of cables in floors and ceilings.
Lifting and transporting of moderately heavy objects, such as
computers and peripherals.
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual
hourly rate is determined by a comprehensive salary analysis which
considers multiple factors including but not limited to:
job-related knowledge, skills and qualifications, education and
experience as compared to others in the organization doing
substantially similar work, if applicable, and market and business
considerations. Benefits offered include medical, dental and vision
benefits; dependent care flexible spending account; 401(k) plan;
voluntary life/short term disability/whole life/term life/accident
and critical illness coverage; employee assistance program; sick
leave in accordance with regulation. Benefits may be subject to
generally applicable eligibility, waiting period, contribution, and
other requirements and conditions.
Keywords: The Computer Merchant, LTD., Boston , Information Technology Leader / Manager, IT / Software / Systems , Woburn, Massachusetts
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