Information Technology Leader / Manager

Company: The Computer Merchant, LTD.
Location: Woburn
Posted on: September 19, 2023

Job Description:

JOB TITLE: Information Technology Manager
JOB LOCATION: Woburn, MA
WAGE RANGE*: $ 65-75 hr
JOB NUMBER: 23-02074

JOB DESCRIPTION
The Manager of Information Technology's primary responsibility is to oversee the streamlined operation of the IT department and to ensure it aligns with the business objectives of the organization. This individual's principal goals are to develop and manage application portfolios for each department and to attain all IT service level agreements for the user community within the organization. In addition, the IT Leader will be responsible for the overall administration and support of the ERP system.
The Manager of IT will plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations

Responsibilities

Strategy & PlanningManage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.

Operational ManagementWhere necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.
Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
Develop business case justifications and cost/benefit analysis for IT spending and initiatives.
Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
Oversee provision of end-user services, including help desk and technical support services.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Work with leadership to negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.

Position Requirements

Formal Education & CertificationUniversity degree in the field of information systems and 10-15 years related work experience.

Knowledge & ExperienceProven experience with Distribution ERP systems preferred Microsoft Business Central
Proven experience in IT infrastructure strategic planning and development, project management, and policy development.
Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards, including Windows, office 365, SDWan, SharePoint.
Experience with systems design and development from business requirements analysis through to day-to-day management.
Knowledge of business theory, business processes, management, budgeting, and business office operations.
Superior understanding of the organization's goals and objectives.
Demonstrated ability to apply IT in solving business problems.
In-depth knowledge of applicable laws and regulations as they relate to IT.
Strong understanding of human resource management principles, practices, and procedures.

Personal AttributesStrong leadership skills.
Excellent written, oral, and interpersonal communication skills.
Ability to conduct and direct research into IT issues and products.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.

Work ConditionsOn-site 4 days per week on call based on schedule
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Occasional inspection of cables in floors and ceilings.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Keywords: The Computer Merchant, LTD., Boston , Information Technology Leader / Manager, IT / Software / Systems , Woburn, Massachusetts