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Manager Web and Mobile Systems-Permanent

Location: Norwood
Posted on: June 10, 2024

Job Description:

Senior Manager, Web & Mobile Systems


The Senior Manager, Web and Mobile Systems is the IT partner to the Marketing business unit and the owner of all production technology solutions that allow consumers to interact through any online channel. This role provides both day to day operational management and strategic leadership for all corporate web sites and mobile apps.


Responsibilities:


Develop products and features for the website and mobile systems focusing on optimizing and enhancing the consumer experience


Regularly interface with technology partners (including the Infrastructure and Enterprise Architecture teams), Marketing Teams and Vendors to manage delivery of projects across and production support of the web and mobile platforms


Execute business strategy by providing representation on cross-functional teams supporting current and future initiatives


Be versed in industry trends for the web and mobile space as well as the quick service restaurant industry trends specific to these areas


Track and understand the implications of new developments in key areas such as Apple and Android operating systems, restaurant websites and mobile apps, and overall technology hardware PCs, tablets, phones, etc.


Organize and report on consumer and system metrics and behaviors on the web and through mobile devices/mobile applications to inform platform management and strategy


Communications to internal stakeholders and management of project progress


Negotiate Vendor contracts in the best interest of the company and its Franchisees with clear and quantifiable service levels, clear monitoring and reporting requirements, and with vendor penalties for non-performance


Provide support outside of business hours as needed to manage and facilitate the resolution of key support issues or escalations


Ensure all design and development activities across these platforms adhere to all industry best practices and regulations related to data security


Partner with Enterprise Architecture team to support R&D initiatives that have consumer impact



Primary management accountabilities include:


Assists the Department Manager in the development of department goals and budgets, and measurement of their results


Able to effectively lead teams of people from a variety of functional areas to reach common project goals


Select, direct and provide coaching and feedback to the project team


Responsible for staff hiring, development, training, performance reviews and retention



Primary project accountabilities include:


Participate in the initiation and planning phases by gathering project data and requirements and providing input on project activities and timing


Monitor and report project status to the team, sponsors and leadership


Utilize project management tools and disciplines to execute project processes including: risk management, issues resolution, change management, quality assurance, and document management


Ensure project deliverables are completed with quality, in a timely manner and within approved budgets


Participate in the evaluation of the project by giving input for post-project hindsight


Where there is no assigned IT Project Manager, this role has primary responsibility for the management and overall delivery of projects



Requirements:



Bachelor s degree with concentration in IT or business


Minimum of 7 years of progressive, relevant IT experience


Minimum of 5 years of website/e-Commerce system design and implementation experience


Preferred experience in using Day/Adobe CQ Content Management System


Detailed knowledge of relevant applications and technical platforms including but not limited to HTML, JavaScript, Linux, Java, CSS, Apache, web analytics and SEO\SEM


Experience implementing systems and processes, preferably in a restaurant or retail environment


Experience with Vendor Management and Release Management


Excellent Customer Service Skills and attention to detail


Excellent Time Management Skills


Practical experience in building business and technical requirements


Excellent interpersonal skills with the ability to meet common objectives through teamwork


Excellent verbal, written communications and presentation skills with an emphasis on being able to present technical topics in an easy to understand way for non-technical customers.


Strong partnering skills and a service leadership mindset are required.


Extremely well organized (including good project management skills) and high attention to detail

Keywords: , Boston , Manager Web and Mobile Systems-Permanent, IT / Software / Systems , Norwood, Massachusetts

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