Business Solutions Analyst – SaaS Applications
Company: Northeastern University
Location: Boston
Posted on: April 2, 2026
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Job Description:
About the Opportunity JOB SUMMARY Business Solutions Analyst –
SaaS Applications is responsible for evaluating, implementing, and
enhancing Software-as-a-Service (SaaS) platforms to support key
finance business functions. This role acts as a strategic liaison
between Finance business stakeholders, IT, and software vendors,
ensuring that SaaS solutions are aligned with Finance
organizational goals and deliver maximum value. Also providing
support of the continuous improvement associated with feature
releases, upgrades, and enhancements. MINIMUM QUALIFICATIONS
Bachelor’s degree in Finance, Information Systems, Business, or a
related field. 2 years of experience with SaaS platforms Strong
analytical and project management skills. Experience with platforms
such as Workday, ServiceNow, Jaeggar, Transact, Concur or similar.
Workday Finance experience preferred Excellent communication and
stakeholder engagement skills. KEY RESPONSIBILITIES &
ACCOUNTABILITIES Support business solutions focused on Finance
business processes in SaaS application delivery and support Oversee
the lifecycle of requests, including requirements gathering, system
configuration, testing, implementation, and ongoing optimization.
Including feature releases, enhancements, and upgrades Partner with
stakeholders across NU departments (e.g., HR, Finance, Operations)
to translate business needs into functional technology solutions.
Collaborate with IT and vendor teams to support system
integrations, upgrades, and new feature rollouts. Define and
monitor tickets from ServiceNow to ensure problem resolution and
SLA maintained. Collaborate and support on the development of
documentation, training materials, and change management plans to
support system adoption. Stay current on industry trends and best
practices in SaaS technology and digital transformation. Position
Type Information Technology Additional Information Northeastern
University considers factors such as candidate work experience,
education and skills when extending an offer. Northeastern has a
comprehensive benefits package for benefit eligible employees. This
includes medical, vision, dental, paid time off, tuition
assistance, wellness & life, retirement- as well as commuting &
transportation. Visit https://hr.northeastern.edu/benefits/ for
more information. All qualified applicants are encouraged to apply
and will receive consideration for employment without regard to
race, religion, color, national origin, age, sex, sexual
orientation, disability status, or any other characteristic
protected by applicable law. Compensation Grade/Pay Type: 111S
Expected Hiring Range: $87,785.00 - $123,998.75 With the pay
range(s) shown above, the starting salary will depend on several
factors, which may include your education, experience, location,
knowledge and expertise, and skills as well as a pay comparison to
similarly-situated employees already in the role. Salary ranges are
reviewed regularly and are subject to change.
Keywords: Northeastern University, Boston , Business Solutions Analyst – SaaS Applications, IT / Software / Systems , Boston, Massachusetts
